/*! tailwindcss v4.3.1 | MIT License | https://tailwindcss.com */@layer properties{@supports (((-webkit-hyphens:none)) and (not (margin-trim:inline))) or ((-moz-orient:inline) and (not (color:rgb(from red r g b)))){*,::backdrop,:after,:before{--tw-rotate-x:initial;--tw-rotate-y:initial;--tw-rotate-z:initial;--tw-skew-x:initial;--tw-skew-y:initial;--tw-ordinal:initial;--tw-slashed-zero:initial;--tw-numeric-figure:initial;--tw-numeric-spacing:initial;--tw-numeric-fraction:initial;--tw-blur:initial;--tw-brightness:initial;--tw-contrast:initial;--tw-grayscale:initial;--tw-hue-rotate:initial;--tw-invert:initial;--tw-opacity:initial;--tw-saturate:initial;--tw-sepia:initial;--tw-drop-shadow:initial;--tw-drop-shadow-color:initial;--tw-drop-shadow-alpha:100%;--tw-drop-shadow-size:initial}}}@layer theme{:host,:root{--font-sans:ui-sans-serif,system-ui,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji";--font-mono:ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,"Liberation Mono","Courier New",monospace;--default-transition-duration:.15s;--default-transition-timing-function:cubic-bezier(.4,0,.2,1);--default-font-family:var(--font-sans);--default-mono-font-family:var(--font-mono)}}@layer base{*,::backdrop,:after,:before{box-sizing:border-box;border:0 solid;margin:0;padding:0}::file-selector-button{box-sizing:border-box;border:0 solid;margin:0;padding:0}:host,html{-webkit-text-size-adjust:100%;tab-size:4;line-height:1.5;font-family:var(--default-font-family,ui-sans-serif,system-ui,sans-serif,"Apple Color Emoji","Segoe UI Emoji","Segoe UI Symbol","Noto Color Emoji");font-feature-settings:var(--default-font-feature-settings,normal);font-variation-settings:var(--default-font-variation-settings,normal);-webkit-tap-highlight-color:transparent}hr{height:0;color:inherit;border-top-width:1px}abbr:where([title]){-webkit-text-decoration:underline dotted;text-decoration:underline dotted}h1,h2,h3,h4,h5,h6{font-size:inherit;font-weight:inherit}a{color:inherit;-webkit-text-decoration:inherit;text-decoration:inherit}b,strong{font-weight:bolder}code,kbd,pre,samp{font-family:var(--default-mono-font-family,ui-monospace,SFMono-Regular,Menlo,Monaco,Consolas,"Liberation Mono","Courier New",monospace);font-feature-settings:var(--default-mono-font-feature-settings,normal);font-variation-settings:var(--default-mono-font-variation-settings,normal);font-size:1em}small{font-size:80%}sub,sup{vertical-align:baseline;font-size:75%;line-height:0;position:relative}sub{bottom:-.25em}sup{top:-.5em}table{text-indent:0;border-color:inherit;border-collapse:collapse}:-moz-focusring{outline:auto}progress{vertical-align:baseline}summary{display:list-item}menu,ol,ul{list-style:none}audio,canvas,embed,iframe,img,object,svg,video{vertical-align:middle;display:block}img,video{max-width:100%;height:auto}button,input,optgroup,select,textarea{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}::file-selector-button{font:inherit;font-feature-settings:inherit;font-variation-settings:inherit;letter-spacing:inherit;color:inherit;opacity:1;background-color:#0000;border-radius:0}:where(select:is([multiple],[size])) optgroup{font-weight:bolder}:where(select:is([multiple],[size])) optgroup option{padding-inline-start:20px}::file-selector-button{margin-inline-end:4px}::placeholder{opacity:1}@supports (not ((-webkit-appearance:-apple-pay-button))) or (contain-intrinsic-size:1px){::placeholder{color:currentColor}@supports (color:color-mix(in lab,red,red)){::placeholder{color:color-mix(in oklab,currentcolor 50%,transparent)}}}textarea{resize:vertical}::-webkit-search-decoration{-webkit-appearance:none}::-webkit-date-and-time-value{min-height:1lh;text-align:inherit}::-webkit-datetime-edit{display:inline-flex}::-webkit-datetime-edit-fields-wrapper{padding:0}::-webkit-datetime-edit,::-webkit-datetime-edit-year-field{padding-block:0}::-webkit-datetime-edit-day-field,::-webkit-datetime-edit-month-field{padding-block:0}::-webkit-datetime-edit-hour-field,::-webkit-datetime-edit-minute-field{padding-block:0}::-webkit-datetime-edit-millisecond-field,::-webkit-datetime-edit-second-field{padding-block:0}::-webkit-datetime-edit-meridiem-field{padding-block:0}::-webkit-calendar-picker-indicator{line-height:1}:-moz-ui-invalid{box-shadow:none}button,input:where([type=button],[type=reset],[type=submit]){appearance:button}::file-selector-button{appearance:button}::-webkit-inner-spin-button,::-webkit-outer-spin-button{height:auto}[hidden]:where(:not([hidden=until-found])){display:none!important}}@layer components;@layer utilities{.\@container{container-type:inline-size}.visible{visibility:visible}.sr-only{clip-path:inset(50%);white-space:nowrap;border-width:0;width:1px;height:1px;margin:-1px;padding:0;overflow:hidden}.absolute,.sr-only{position:absolute}.fixed{position:fixed}.static{position:static}.container{width:100%}@media (min-width:40rem){.container{max-width:40rem}}@media (min-width:48rem){.container{max-width:48rem}}@media (min-width:64rem){.container{max-width:64rem}}@media (min-width:80rem){.container{max-width:80rem}}@media (min-width:96rem){.container{max-width:96rem}}.block{display:block}.hidden{display:none}.inline{display:inline}.transform{transform:var(--tw-rotate-x,) var(--tw-rotate-y,) var(--tw-rotate-z,) var(--tw-skew-x,) var(--tw-skew-y,)}.text-wrap{text-wrap:wrap}.tabular-nums{--tw-numeric-spacing:tabular-nums;font-variant-numeric:var(--tw-ordinal,) var(--tw-slashed-zero,) var(--tw-numeric-figure,) var(--tw-numeric-spacing,) var(--tw-numeric-fraction,)}.antialiased{-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale}.grayscale{--tw-grayscale:grayscale(100%)}.filter,.grayscale{filter:var(--tw-blur,) var(--tw-brightness,) var(--tw-contrast,) var(--tw-grayscale,) var(--tw-hue-rotate,) var(--tw-invert,) var(--tw-saturate,) var(--tw-sepia,) var(--tw-drop-shadow,)}.transition{transition-property:color,background-color,border-color,outline-color,text-decoration-color,fill,stroke,--tw-gradient-from,--tw-gradient-via,--tw-gradient-to,opacity,box-shadow,transform,translate,scale,rotate,filter,-webkit-backdrop-filter,backdrop-filter,display,content-visibility,overlay,pointer-events;transition-timing-function:var(--tw-ease,var(--default-transition-timing-function));transition-duration:var(--tw-duration,var(--default-transition-duration))}}*{box-sizing:border-box}body,html{background:var(--pa-page-wash),var(--pa-color-bg);min-width:0;color:var(--pa-color-ink-900);font-family:var(--pa-font-sans);-webkit-font-smoothing:antialiased;-moz-osx-font-smoothing:grayscale;margin:0;overflow-x:hidden}a{color:inherit;text-decoration:none}button,input,textarea{font:inherit}:focus-visible{outline:2px solid var(--pa-color-accent-600);outline-offset:var(--pa-space-0-75)}.skip-link{top:var(--pa-space-3);left:var(--pa-space-3);z-index:100;border-radius:var(--pa-radius-sm);background:var(--pa-color-ink-900);color:var(--pa-color-white);padding:var(--pa-space-2-5) var(--pa-space-3-5);transition:transform var(--pa-motion-duration-fast) var(--pa-motion-ease-standard);font-weight:800;position:fixed;transform:translateY(-160%)}.skip-link:focus-visible{transform:translateY(0)}.operator-shell{--accent:var(--local-accent,var(--pa-color-accent-600));--pa-admin-shadow-border:0 0 0 1px rgb(var(--pa-rgb-shadow)/.06),0 1px 2px -1px rgb(var(--pa-rgb-shadow)/.08),0 8px 22px -18px rgb(var(--pa-rgb-shadow)/.28);--pa-admin-shadow-border-hover:0 0 0 1px rgb(var(--pa-rgb-accent-600)/.16),0 8px 22px -16px rgb(var(--pa-rgb-accent-600)/.32);min-height:100vh;display:grid}.operator-shell,.operator-shell-auth{grid-template-columns:minmax(0,1fr)}.operator-brand{gap:var(--pa-space-1-5);min-height:44px;font-size:var(--pa-text-2lg);align-items:center;font-weight:800;display:flex}.operator-brand strong{color:var(--accent)}.auth-brand{width:fit-content;margin-bottom:var(--pa-space-4)}.operator-content{align-content:start;gap:var(--pa-space-4-5);width:min(1480px,100%);min-width:0;padding:var(--pa-space-5-5);margin:0 auto;display:grid}.operator-shell-auth .operator-content{width:min(680px,100%);min-height:100dvh;padding-block:clamp(var(--pa-space-4),6vh,var(--pa-space-8));align-content:center;margin:0 auto}.auth-gate-card{border:1px solid var(--pa-color-edge);background:var(--pa-color-white);box-shadow:0 0 0 1px rgb(var(--pa-rgb-shadow)/.03),0 24px 64px -44px rgb(var(--pa-rgb-shadow)/.38);border-radius:24px;overflow:hidden}.auth-gate-header{min-height:72px;padding:var(--pa-space-4) clamp(var(--pa-space-4),6vw,var(--pa-space-6));align-items:center;display:flex}.auth-gate-header .auth-brand{margin:0}.auth-gate-main{padding:var(--pa-space-3) clamp(var(--pa-space-4),6vw,var(--pa-space-6)) clamp(var(--pa-space-5),6vw,var(--pa-space-6));align-content:start;display:grid}.auth-gate-main .eyebrow{margin:0 0 var(--pa-space-2)}.auth-gate-main h1{color:var(--pa-color-ink-900);font-size:clamp(var(--pa-text-2xl),5vw,2.65rem);letter-spacing:-.03em;text-wrap:balance;margin:0;line-height:1.08}.auth-gate-lead{max-width:52ch;margin:var(--pa-space-3) 0 0;color:var(--pa-color-ink-700);font-size:var(--pa-text-base);line-height:var(--pa-leading-body-tight);text-wrap:pretty}.auth-primary-action{justify-content:space-between;align-items:center;gap:var(--pa-space-4);min-height:56px;margin-top:var(--pa-space-5);border:1px solid var(--accent);border-radius:var(--pa-radius-sm);background:var(--accent);color:var(--pa-color-white);box-shadow:0 14px 28px -20px rgb(var(--pa-rgb-accent-600)/.68);padding:0 var(--pa-space-4);font-weight:var(--pa-font-weight-bold);transition-property:background-color,box-shadow,transform;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);display:flex}.auth-primary-action>span:last-child{font-size:var(--pa-text-xl);font-weight:var(--pa-font-weight-medium);line-height:1;transform:translateY(-1px)}.auth-primary-action:hover{background:var(--pa-color-accent-700);box-shadow:0 18px 34px -22px rgb(var(--pa-rgb-accent-600)/.78)}.auth-primary-action:active{transform:scale(var(--pa-motion-press-scale))}.auth-gate-main .auth-support-note,.auth-security-note{margin:var(--pa-space-3) 0 0;color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);line-height:var(--pa-leading-ui);text-wrap:pretty}.auth-gate-main .auth-support-note{margin-top:var(--pa-space-3);border-top:1px solid var(--pa-color-edge);padding-top:var(--pa-space-3)}.appeal-pane,.appeal-preview,.audit-journal,.detail-panel,.legal-panel,.operator-topbar,.ops-metrics,.queue-pane,.raw-text-section,.selection-required-state,.staff-access-notice{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-card);background:var(--pa-color-white);box-shadow:var(--pa-admin-shadow-border)}.operator-topbar{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-4-5);background:linear-gradient(135deg,rgb(var(--pa-rgb-white)/.98),rgb(var(--pa-rgb-white)/.92)),radial-gradient(circle at 0 0,rgb(var(--pa-rgb-accent-600)/.08),transparent 44%);padding:var(--pa-space-4-5) var(--pa-space-5);display:flex}.operator-topbar h1{margin:var(--pa-space-1) 0;font-size:var(--pa-text-2xl);line-height:var(--pa-leading-heading);text-wrap:balance}.detail-panel p,.operator-topbar p,.queue-pane p,.raw-text-section p{color:var(--pa-color-ink-700);line-height:var(--pa-leading-body-tight);text-wrap:pretty;margin:0}.eyebrow{color:var(--accent);font-size:var(--pa-text-xs);text-transform:uppercase;font-weight:800}.appeal-context-shell{background:var(--pa-color-white);box-shadow:var(--pa-admin-shadow-border);border-radius:22px;overflow:hidden}.appeal-context-head{gap:var(--pa-space-4);padding:var(--pa-space-4) var(--pa-space-4-5);grid-template-columns:auto minmax(0,1fr) auto;align-items:center;display:grid}.appeal-context-back{align-items:center;gap:var(--pa-space-2);background:var(--pa-color-surface-soft);min-height:44px;color:var(--pa-color-ink-700);padding:0 var(--pa-space-3);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-semibold);white-space:nowrap;transition-property:background-color,color,scale;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border-radius:12px;display:inline-flex}.appeal-context-back:hover{background:var(--pa-color-accent-50);color:var(--accent)}.appeal-context-back:active{scale:.96}.appeal-context-back span{font-size:var(--pa-text-lg);line-height:1;transform:translateY(-1px)}.appeal-context-identity{column-gap:var(--pa-space-2);grid-template-columns:auto minmax(0,1fr);align-items:baseline;min-width:0;display:grid}.appeal-context-identity p{margin:0 0 var(--pa-space-1);color:var(--accent);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);letter-spacing:.04em;text-transform:uppercase;grid-column:1/-1}.appeal-context-identity>span{color:var(--pa-color-ink-500);font-family:var(--pa-font-mono);font-size:var(--pa-text-ui-sm);font-variant-numeric:tabular-nums;font-weight:var(--pa-font-weight-semibold);white-space:nowrap}.appeal-context-identity h2{min-width:0;color:var(--pa-color-ink-900);font-size:var(--pa-text-xl);line-height:var(--pa-leading-compact);overflow-wrap:anywhere;text-wrap:balance;margin:0}.appeal-context-identity small{margin-top:var(--pa-space-1-5);color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-medium);text-wrap:pretty;grid-column:1/-1}.appeal-context-nav{gap:var(--pa-space-1-5);border-top:1px solid rgb(var(--pa-rgb-accent-600)/.1);background:var(--pa-color-surface-muted);padding:var(--pa-space-2);display:flex;overflow-x:auto}.appeal-context-nav a{min-height:44px;color:var(--pa-color-ink-700);padding:0 var(--pa-space-3-5);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-semibold);white-space:nowrap;transition-property:background-color,box-shadow,color,scale;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border-radius:12px;flex:none;justify-content:center;align-items:center;display:inline-flex}.appeal-context-nav a:hover{background:rgb(var(--pa-rgb-white)/.68);color:var(--accent)}.appeal-context-nav a[aria-current=page]{background:var(--pa-color-white);box-shadow:0 0 0 1px rgb(var(--pa-rgb-accent-600)/.1),0 6px 18px -14px rgb(var(--pa-rgb-accent-600)/.42);color:var(--accent)}.appeal-context-nav a:active{scale:.96}.ops-metrics{z-index:2;grid-template-columns:repeat(4,minmax(0,1fr));gap:0;overflow:visible}.metric,.ops-metrics{display:grid;position:relative}.metric{gap:var(--pa-space-1-5);padding:var(--pa-space-4) var(--pa-space-4-5)}.metric:before{border-radius:var(--pa-radius-pill);content:"";background:0 0;width:3px;position:absolute;inset:0 auto 0 0}.metric:nth-child(2):before{background:var(--pa-color-danger)}.metric:nth-child(3):before{background:var(--pa-color-warning)}.metric:nth-child(4):before{background:var(--accent)}.metric-link:nth-child(2) .metric:before{background:var(--pa-color-danger)}.metric-link:nth-child(3) .metric:before{background:var(--pa-color-warning)}.metric-link:nth-child(4) .metric:before{background:var(--accent)}.metric+.metric{border-left:1px solid var(--pa-color-edge)}.attachment-card-copy span,.card-kicker,.metric>span{color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm)}.metric strong{color:var(--accent);font-size:var(--pa-text-icon-lg);font-variant-numeric:tabular-nums}.metric-link{min-width:0;color:inherit;display:block}.metric-link+.metric-link{border-left:1px solid var(--pa-color-edge)}.metric-link .metric{height:100%;transition:background-color var(--pa-motion-duration-fast) var(--pa-motion-ease-standard),transform var(--pa-motion-duration-fast) var(--pa-motion-ease-standard)}.metric-link:hover .metric{background:var(--pa-color-surface-soft)}.metric-link:active .metric{transform:scale(var(--pa-motion-press-scale))}.operator-workbench{gap:var(--pa-space-4-5);grid-template-columns:minmax(0,1fr);grid-template-areas:"selected""queue";align-items:start;display:grid}.operator-workbench>.queue-pane{grid-area:queue}.selected-appeal-panel{grid-area:selected;min-width:0;position:static;overflow:visible}@media (min-width:1500px){.operator-workbench{grid-template-columns:minmax(760px,1.25fr) minmax(360px,.75fr);grid-template-areas:"queue selected"}.selected-appeal-panel{top:var(--pa-space-4);position:sticky}}@media (min-width:761px) and (max-width:1499px){.operator-workbench{grid-template-columns:minmax(0,1fr);grid-template-areas:"selected""queue"}.selected-appeal-panel{max-height:none;position:static;overflow:visible}.selected-appeal-panel .appeal-preview{grid-template-columns:minmax(0,1.15fr) minmax(280px,.85fr) minmax(220px,.55fr);grid-template-areas:"head state actions""summary state actions""next next actions";align-items:start}.selected-appeal-panel .appeal-preview-head{grid-area:head}.selected-appeal-panel .appeal-preview>.summary{grid-area:summary}.selected-appeal-panel .appeal-preview-state{grid-area:state;grid-template-columns:1fr}.selected-appeal-panel .appeal-preview-next{grid-area:next}.selected-appeal-panel .appeal-preview-actions{grid-area:actions;align-content:start;display:grid}.selected-appeal-panel .appeal-preview-actions a{width:100%}}.appeal-pane,.appeal-preview,.audit-journal,.detail-panel,.legal-panel,.queue-pane,.raw-text-section,.selection-required-state{min-width:0;padding:var(--pa-space-4-5)}.queue-pane{overflow-x:clip;container:queue-pane/inline-size}.pane-heading{justify-content:space-between;gap:var(--pa-space-3-5);margin-bottom:var(--pa-space-3-5);display:flex}.queue-command-bar{gap:var(--pa-space-2);justify-items:end;min-width:min(420px,100%);display:grid}.appeal-pane h2,.audit-journal h2,.detail-panel h2,.legal-panel h2,.pane-heading h2,.raw-text-section h2,.selection-required-state h2{font-size:var(--pa-text-2lg);line-height:var(--pa-leading-label);text-wrap:balance;margin:0}.filter-row,.queue-search{gap:var(--pa-space-2);flex-wrap:wrap;justify-content:flex-end;display:flex}.queue-search{align-items:center}.queue-search label{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);font-weight:700}.queue-search input{width:min(240px,100%);box-shadow:var(--pa-admin-shadow-border)}.action-row button,.filter-row button,.queue-search button,.queue-search input{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);min-height:40px;padding:0 var(--pa-space-2-5)}.action-row button,.filter-row button,.queue-search button{color:var(--pa-color-ink-900);transition-property:background-color,box-shadow,color,transform;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);font-weight:700}.action-confirmation-actions button:not(.secondary-action):not(:disabled),.action-row .action-button-primary:not(:disabled){background:var(--accent);color:var(--pa-color-white);box-shadow:0 10px 22px -16px rgb(var(--pa-rgb-accent-600)/.72);border-color:#0000}.action-row .action-button-secondary:not(:disabled){border-color:var(--pa-color-edge-strong);background:var(--pa-color-white);color:var(--pa-color-ink-900)}.action-row .action-button-warning:not(:disabled){border-color:var(--pa-color-warning-border);background:var(--pa-color-warning-bg);color:var(--pa-color-warning-strong)}.action-row .action-button-danger:not(:disabled){border-color:rgb(var(--pa-rgb-danger)/.3);background:var(--pa-color-status-attention-bg);color:var(--pa-color-danger-strong)}.action-row .action-button-disabled{background:var(--pa-color-surface-neutral);color:var(--pa-color-ink-500)}.action-row button:disabled{color:var(--pa-color-ink-500);cursor:not-allowed}.filter-row button[aria-pressed=true]{border-color:var(--accent);background:var(--pa-color-accent-50);color:var(--accent)}.queue-view-strip{gap:var(--pa-space-2);margin-bottom:var(--pa-space-3-5);border:1px solid var(--pa-color-accent-100);border-radius:var(--pa-radius-card);background:var(--pa-color-surface-soft);box-shadow:inset 0 0 0 1px rgb(var(--pa-rgb-accent-600)/.03);padding:var(--pa-space-2-5);flex-wrap:wrap;display:flex}.queue-view-strip div{align-items:center;gap:var(--pa-space-1-5);flex-wrap:wrap;min-width:0;display:flex}.queue-view-strip span{color:var(--pa-color-ink-500);font-size:var(--pa-text-2xs);text-transform:uppercase;font-weight:900}.queue-sort-option{align-items:center;gap:var(--pa-space-1);display:inline-flex}.queue-view-strip button{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-pill);background:var(--pa-color-white);min-height:40px;color:var(--pa-color-ink-700);padding:0 var(--pa-space-2-5);font-size:var(--pa-text-xs);transition-property:background-color,box-shadow,color,transform;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);font-weight:900}.queue-view-strip button[aria-pressed=true]{border-color:var(--accent);background:var(--pa-color-accent-50);color:var(--accent)}.agency-template-row>span,.metric-label-with-help,.queue-sort-option{align-items:center;gap:var(--pa-space-1);display:inline-flex}.help-tooltip{align-items:center;display:inline-flex;position:relative}.help-tooltip-trigger{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-pill);background:var(--pa-color-white);width:32px;height:32px;color:var(--pa-color-ink-700);font-size:var(--pa-text-2xs);cursor:help;flex:none;place-items:center;padding:0;font-weight:800;line-height:1;display:inline-grid;position:relative}.help-tooltip-trigger:after{content:"";width:44px;height:44px;position:absolute;top:50%;left:50%;transform:translate(-50%,-50%)}.help-tooltip-bubble{left:0;bottom:calc(100% + var(--pa-space-2));z-index:20;width:min(360px,calc(100vw - var(--pa-space-6)));border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-ink-900);box-shadow:var(--pa-shadow-md);padding:var(--pa-space-2-5);opacity:0;pointer-events:none;overflow-wrap:break-word;white-space:normal;transition:opacity var(--pa-motion-duration-fast) var(--pa-motion-ease-standard),transform var(--pa-motion-duration-fast) var(--pa-motion-ease-standard);position:absolute;transform:translateY(4px)}.help-tooltip-bubble,.help-tooltip>.help-tooltip-bubble{color:var(--pa-color-white);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-medium);text-transform:none;line-height:1.5}.help-tooltip:focus-within .help-tooltip-bubble,.help-tooltip:hover .help-tooltip-bubble{opacity:1;transform:translateY(0)}.ops-metrics .help-tooltip-bubble{top:calc(var(--pa-space-4) + 28px);right:var(--pa-space-4-5);bottom:auto;left:var(--pa-space-4-5);width:auto}.ops-metrics .help-tooltip{position:static}.staff-access-notice{gap:var(--pa-space-3);border-left:4px solid var(--pa-color-warning);padding:var(--pa-space-4);background:var(--pa-color-warning-bg);display:grid}.staff-access-notice span{margin-bottom:var(--pa-space-1);color:var(--pa-color-warning-strong);font-size:var(--pa-text-xs);text-transform:uppercase;font-weight:900;display:block}.staff-access-notice h2{margin:0 0 var(--pa-space-1-5);color:var(--pa-color-ink-900);font-size:var(--pa-text-lg);line-height:var(--pa-leading-heading)}.staff-access-notice p{color:var(--pa-color-ink-700);line-height:var(--pa-leading-ui);margin:0}.staff-access-notice ul{gap:var(--pa-space-2);flex-wrap:wrap;margin:0;padding:0;list-style:none;display:flex}.staff-access-notice li{border:1px solid var(--pa-color-warning-border);border-radius:var(--pa-radius-pill);background:var(--pa-color-white);color:var(--pa-color-warning-strong);padding:var(--pa-space-1-5) var(--pa-space-2-5);font-size:var(--pa-text-ui-sm);font-weight:800}.staff-access-note{font-weight:700}.primary-action{border-radius:var(--pa-radius-sm);min-height:40px;padding:0 var(--pa-space-4);background:var(--accent);color:var(--pa-color-white);box-shadow:0 10px 22px -16px rgb(var(--pa-rgb-accent-600)/.72);transition-property:background-color,box-shadow,color,transform;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border:1px solid #0000;justify-content:center;align-items:center;font-weight:700;text-decoration:none;display:inline-flex}.primary-action:hover{background:var(--pa-color-accent-700)}.action-row button:active,.channel-picker button:active,.crud-control-card button:active,.filter-row button:active,.primary-action:active,.queue-search button:active,.segmented-admin-control button:active,.toggle-list button:active{transform:scale(var(--pa-motion-press-scale))}.queue-action-state{margin:var(--pa-space-3) 0 0;color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm);font-weight:700}.queue-load-state{margin-top:var(--pa-space-1);color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm)}.queue-table{border-collapse:collapse;table-layout:fixed;width:100%;font-size:var(--pa-text-sm)}.queue-scroll-frame{border-radius:var(--pa-radius-sm);background:var(--pa-color-white);overflow:visible}.queue-table caption{clip:rect(0 0 0 0);width:1px;height:1px;position:absolute;overflow:hidden}.queue-table td,.queue-table th{border-top:1px solid var(--pa-color-edge);min-width:0;padding:var(--pa-space-3) var(--pa-space-2-5);text-align:left;vertical-align:top}.queue-table th{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);text-transform:uppercase}.queue-table .queue-col-number{width:35%}.queue-table .queue-col-status{width:18%}.queue-table .queue-col-deadline{width:12%}.queue-table .queue-col-priority{width:13%}.queue-table .queue-col-indicators{width:22%}.queue-table td:not(:first-child){overflow:hidden}.queue-table td>small,.queue-table td>strong{display:block}.queue-table td>small{margin-top:var(--pa-space-1);color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-weight:700}.queue-table td:first-child a,.queue-table td:first-child small,.queue-table td:first-child span{overflow-wrap:anywhere;display:block}.queue-table td:first-child a{color:var(--accent);overflow-wrap:normal;white-space:nowrap;font-weight:800}.queue-table tbody tr{transition:background-color var(--pa-motion-duration-fast) var(--pa-motion-ease-standard),box-shadow var(--pa-motion-duration-fast) var(--pa-motion-ease-standard)}.queue-table tbody tr:hover{background:var(--pa-color-surface-glass)}.queue-table tbody tr.queue-row-selected{background:var(--pa-color-accent-50);box-shadow:inset 3px 0 0 var(--accent)}.queue-table tbody tr.queue-row-priority-urgent td:first-child,.queue-table tbody tr.queue-row-sla-overdue td:first-child{box-shadow:inset 3px 0 0 var(--pa-color-danger)}.queue-table tbody tr.queue-row-priority-high td:first-child,.queue-table tbody tr.queue-row-sla-due_today td:first-child{box-shadow:inset 3px 0 0 var(--pa-color-warning)}.queue-table tbody tr.queue-row-sla-overdue{background:rgb(var(--pa-rgb-danger)/.035)}.queue-table tbody tr.queue-row-sla-due_today{background:rgb(var(--pa-rgb-warning)/.045)}.queue-table td:first-child a[aria-current=true]{color:var(--pa-color-accent-800)}.queue-table td:first-child span{margin-top:var(--pa-space-1);color:var(--pa-color-ink-700)}.queue-table td:first-child small{margin-top:var(--pa-space-1-5);color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-weight:700;line-height:var(--pa-leading-caption)}.priority,.status-chip{border-radius:var(--pa-radius-pill);min-height:28px;padding:0 var(--pa-space-2);font-size:var(--pa-text-xs);white-space:nowrap;border:1px solid #0000;align-items:center;font-weight:800;display:inline-flex}.priority{white-space:normal}.status-chip{background:var(--pa-color-accent-50);color:var(--accent)}.queue-table .priority,.queue-table .status-chip{width:fit-content;max-width:100%;height:auto;min-height:28px;padding-block:var(--pa-space-1);overflow-wrap:anywhere;text-align:left;text-wrap:pretty;white-space:normal;align-items:center;line-height:1.2}.status-info{border-color:var(--pa-color-status-info-border);background:var(--pa-color-status-info-bg);color:var(--pa-color-status-info)}.status-progress{border-color:var(--pa-color-warning-border);background:var(--pa-color-status-progress-bg);color:var(--pa-color-status-progress)}.status-resolved,.status-success{border-color:var(--pa-color-success-border);background:var(--pa-color-status-resolved-bg);color:var(--pa-color-status-resolved)}.status-attention,.status-danger,.status-overdue{border-color:rgb(var(--pa-rgb-danger)/.26);background:var(--pa-color-status-attention-bg);color:var(--pa-color-status-attention)}.status-due-today,.status-warning{border-color:rgb(var(--pa-rgb-warning)/.38);background:var(--pa-color-warning-bg);color:var(--pa-color-warning-strong)}.status-legal{border-color:rgb(var(--pa-rgb-accent-600)/.28);background:var(--pa-color-accent-50);color:var(--pa-color-accent-800)}.status-neutral{border-color:var(--pa-color-edge);background:var(--pa-color-surface-neutral);color:var(--pa-color-ink-550)}.priority-high,.priority-urgent{background:rgb(var(--pa-rgb-danger)/.08);color:var(--pa-color-danger)}.priority-normal{background:var(--pa-color-accent-50);color:var(--accent)}.queue-indicator-list{gap:var(--pa-space-1-5);flex-wrap:wrap;max-width:100%;display:flex}.queue-indicator{align-items:center;gap:var(--pa-space-1);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-pill);background:var(--pa-color-white);min-height:28px;color:var(--pa-color-ink-700);padding:0 var(--pa-space-2) 0 var(--pa-space-1);font-size:var(--pa-text-xs);white-space:nowrap;font-weight:800;display:inline-flex}.queue-indicator b{border-radius:var(--pa-radius-pill);background:var(--pa-color-accent-50);width:20px;height:20px;color:var(--accent);font-size:var(--pa-text-2xs);place-items:center;line-height:1;display:inline-grid}.queue-indicator-danger{border-color:rgb(var(--pa-rgb-danger)/.32);background:rgb(var(--pa-rgb-danger)/.06);color:var(--pa-color-danger)}.queue-indicator-danger b{background:var(--pa-color-danger);color:var(--pa-color-white)}.queue-indicator-warning{border-color:rgb(var(--pa-rgb-warning)/.38);background:rgb(var(--pa-rgb-warning)/.1);color:var(--pa-color-warning-strong)}.queue-indicator-info{border-color:rgb(var(--pa-rgb-accent-600)/.24);background:var(--pa-color-accent-50);color:var(--accent)}.queue-table .queue-indicator-list{gap:var(--pa-space-1);align-items:flex-start}.queue-table .queue-indicator{max-width:100%;min-height:24px;padding:0 var(--pa-space-1-5) 0 var(--pa-space-1);font-size:var(--pa-text-2xs);white-space:normal;line-height:1.2}.queue-table .queue-indicator b{width:16px;height:16px}.queue-card-list{gap:var(--pa-space-3);display:none}.queue-card{gap:var(--pa-space-2-5);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-card);background:var(--pa-color-white);min-width:0;box-shadow:var(--pa-admin-shadow-border);padding:var(--pa-space-3);display:grid}.queue-card-selected{border-color:rgb(var(--pa-rgb-accent-600)/.34);background:var(--pa-color-accent-50);box-shadow:inset 3px 0 0 var(--accent)}.queue-card-priority-urgent,.queue-card-sla-overdue{border-color:rgb(var(--pa-rgb-danger)/.24);background:linear-gradient(90deg,rgb(var(--pa-rgb-danger)/.055),var(--pa-color-white) 38%)}.queue-card-priority-urgent:not(.queue-card-selected),.queue-card-sla-overdue:not(.queue-card-selected){box-shadow:inset 3px 0 0 var(--pa-color-danger),var(--pa-admin-shadow-border)}.queue-card-priority-high,.queue-card-sla-due_today{border-color:rgb(var(--pa-rgb-warning)/.28);background:linear-gradient(90deg,rgb(var(--pa-rgb-warning)/.06),var(--pa-color-white) 38%)}.queue-card-priority-high:not(.queue-card-selected),.queue-card-sla-due_today:not(.queue-card-selected){box-shadow:inset 3px 0 0 var(--pa-color-warning),var(--pa-admin-shadow-border)}.queue-card-head{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-2);display:flex}.queue-card-head a{color:var(--accent);font-family:var(--pa-font-mono);overflow-wrap:normal;white-space:nowrap;font-weight:800;overflow-x:auto}.queue-card>strong{color:var(--pa-color-ink-900);line-height:var(--pa-leading-compact)}.queue-card p{color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm);line-height:var(--pa-leading-ui);margin:0}.queue-card dl{margin:0}.queue-card dl,.queue-card dl div{gap:var(--pa-space-2);display:grid}.queue-card dl div{grid-template-columns:104px minmax(0,1fr);align-items:center}.queue-card dt{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-weight:700}.queue-card dd{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm);overflow-wrap:anywhere;margin:0;font-weight:700}.queue-empty-state{justify-items:start;gap:var(--pa-space-2);border:1px dashed var(--pa-color-edge-strong);border-radius:var(--pa-radius-card);background:var(--pa-color-surface-soft);color:var(--pa-color-ink-700);padding:var(--pa-space-4);display:grid}.queue-empty-state strong{color:var(--pa-color-ink-900);font-size:var(--pa-text-base)}.queue-empty-state button,.queue-load-more{border:1px solid var(--accent);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);min-height:44px;color:var(--accent);padding:0 var(--pa-space-3-5);font-weight:700}.queue-load-more{margin:var(--pa-space-3) auto 0;display:block}@container queue-pane (max-width:780px){.queue-scroll-frame{display:none}.queue-card-list{display:grid}}.card-kicker{justify-content:space-between;gap:var(--pa-space-2-5);margin-bottom:var(--pa-space-2);display:flex}.admin-live-refresh,.appeal-pane-toolbar{justify-content:space-between;align-items:center;gap:var(--pa-space-3);flex-wrap:wrap;display:flex}.appeal-pane-toolbar .card-kicker{margin-bottom:0}.admin-live-refresh{justify-content:flex-end}.admin-live-refresh span{color:var(--pa-color-ink-600);font-size:var(--pa-text-ui-sm)}.admin-live-refresh .secondary-action{min-height:38px;padding:0 var(--pa-space-3);white-space:nowrap}.summary{margin:var(--pa-space-2-5) 0 0;color:var(--pa-color-ink-900);font-size:var(--pa-text-body-lg);font-weight:400;line-height:var(--pa-leading-ui)}.appeal-preview{gap:var(--pa-space-4);min-width:0;padding:var(--pa-space-4-5);display:grid}.selected-appeal-panel .appeal-preview-empty{border:1px dashed rgb(var(--pa-rgb-accent-600)/.24);border-radius:var(--pa-radius-card);background:var(--pa-color-surface-soft);grid-template-columns:1fr;grid-template-areas:none;align-content:center;min-height:220px}.appeal-preview-empty .eyebrow,.appeal-preview-empty h2,.appeal-preview-empty p{margin:0}.appeal-preview-empty h2{color:var(--pa-color-ink-900);font-size:var(--pa-text-2lg);line-height:var(--pa-leading-compact)}.appeal-preview-empty>p:last-child{max-width:62ch;color:var(--pa-color-ink-700);line-height:var(--pa-leading-ui);text-wrap:pretty}.appeal-preview-head{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-3);display:flex}.appeal-preview-head h2{margin:var(--pa-space-1-5) 0 0;font-size:var(--pa-text-2lg);line-height:var(--pa-leading-compact)}.appeal-preview .card-kicker{font-family:var(--pa-font-mono);white-space:nowrap;margin:0;display:block;overflow-x:auto}.appeal-preview-state{gap:var(--pa-space-2-5);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.appeal-preview-next,.appeal-preview-state article{align-content:start;gap:var(--pa-space-1-5);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface-soft);min-width:0;padding:var(--pa-space-3);display:grid}.appeal-preview-next>span,.appeal-preview-state span{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);text-transform:uppercase;font-weight:800}.appeal-preview-next h3,.appeal-preview-state strong{color:var(--pa-color-ink-900);font-size:var(--pa-text-base);line-height:var(--pa-leading-compact);margin:0}.appeal-preview-next p,.appeal-preview-state p{color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm);line-height:var(--pa-leading-ui);margin:0}.preview-state-primary{border-color:rgb(var(--pa-rgb-accent-600)/.24)!important;background:var(--pa-color-accent-50)!important}.preview-deadline-overdue{border-color:rgb(var(--pa-rgb-danger)/.28)!important;background:var(--pa-color-status-attention-bg)!important}.preview-deadline-due-today{border-color:rgb(var(--pa-rgb-warning)/.34)!important;background:var(--pa-color-warning-bg)!important}.appeal-preview-next ul{gap:var(--pa-space-1-5);padding-left:var(--pa-space-4);color:var(--pa-color-warning-strong);font-size:var(--pa-text-ui-sm);line-height:var(--pa-leading-ui);margin:0;display:grid}.appeal-preview-actions{gap:var(--pa-space-2);flex-wrap:wrap;align-items:center;display:flex}.appeal-source-panel{gap:var(--pa-space-4);padding:var(--pa-space-4);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);display:grid}.appeal-source-stage-body{grid-template-columns:minmax(0,1.12fr) minmax(300px,.88fr);align-items:start}.appeal-source-head{gap:var(--pa-space-3);flex-wrap:wrap;justify-content:space-between;align-items:center;display:flex}.appeal-source-head h3{color:var(--pa-color-ink-900);font-size:var(--pa-text-lg);line-height:var(--pa-leading-label);margin:0}.appeal-source-badge{padding:var(--pa-space-1) var(--pa-space-3);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-pill);background:var(--pa-color-white);color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);white-space:nowrap}.appeal-source-facts{gap:var(--pa-space-3);grid-template-columns:repeat(auto-fit,minmax(220px,1fr));margin:0;display:grid}.appeal-source-fact{gap:var(--pa-space-1);min-width:0;display:grid}.appeal-source-fact dt{color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm)}.appeal-source-fact dd{color:var(--pa-color-ink-900);font-size:var(--pa-text-base);font-weight:var(--pa-font-weight-bold);overflow-wrap:anywhere;margin:0}.appeal-source-contacts h4,.appeal-source-files h4,.appeal-source-text h4{margin:0 0 var(--pa-space-2);color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-bold)}.appeal-source-contacts{gap:var(--pa-space-3);border-left:3px solid var(--pa-color-accent-300);border-radius:var(--pa-radius-sm);background:var(--pa-color-bg-subtle);padding:var(--pa-space-3);display:grid}.appeal-source-contacts>div{gap:var(--pa-space-2);flex-wrap:wrap;justify-content:space-between;align-items:baseline;display:flex}.appeal-source-contacts h4{margin-bottom:0}.appeal-source-contacts>div span{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs)}.appeal-source-contacts dl{gap:var(--pa-space-2);grid-template-columns:repeat(auto-fit,minmax(150px,1fr));margin:0;display:grid}.appeal-source-contacts dl>div{min-width:0}.appeal-source-contacts dt{color:var(--pa-color-ink-600);font-size:var(--pa-text-xs)}.appeal-source-contacts dd{margin:var(--pa-space-1) 0 0;color:var(--pa-color-ink-900);font-weight:var(--pa-font-weight-bold);overflow-wrap:anywhere}.appeal-preparation-editor{gap:var(--pa-space-4);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);min-width:0;padding:var(--pa-space-4);display:grid}.appeal-preparation-editor>footer,.appeal-preparation-editor>header{gap:var(--pa-space-3);flex-wrap:wrap;justify-content:space-between;align-items:center;display:flex}.appeal-preparation-editor h3,.appeal-preparation-editor p{margin:0}.appeal-preparation-editor header>div{gap:var(--pa-space-1);display:grid}.appeal-preparation-editor header p,.appeal-preparation-editor label small{color:var(--pa-color-ink-600);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-regular)}.appeal-preparation-editor header>span{border-radius:var(--pa-radius-pill);background:var(--pa-color-warning-bg);padding:var(--pa-space-1) var(--pa-space-2);color:var(--pa-color-warning-text);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold)}.appeal-preparation-editor textarea{min-height:210px}.appeal-preparation-notice{border-radius:var(--pa-radius-sm);background:var(--pa-color-info-bg);padding:var(--pa-space-2-5) var(--pa-space-3);color:var(--pa-color-info-text);font-size:var(--pa-text-sm)}.appeal-source-text p{padding:var(--pa-space-3);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-md);background:var(--pa-color-white);color:var(--pa-color-ink-900);font-size:var(--pa-text-base);line-height:var(--pa-leading-body);white-space:pre-wrap;overflow-wrap:anywhere;margin:0}.appeal-source-files ul{gap:var(--pa-space-2);margin:0;padding:0;list-style:none;display:grid}.appeal-source-file{gap:var(--pa-space-3);padding:var(--pa-space-2) var(--pa-space-3);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-md);background:var(--pa-color-white);flex-wrap:wrap;justify-content:space-between;align-items:center;display:flex}.appeal-source-file-name{min-width:0;color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm);overflow-wrap:anywhere}.appeal-source-file-actions{gap:var(--pa-space-2);flex-wrap:wrap;align-items:center;display:flex}.appeal-source-file-download,.appeal-source-file-open{padding:var(--pa-space-1) var(--pa-space-3);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-pill);color:var(--accent);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-bold);white-space:nowrap}.appeal-source-file-download:hover,.appeal-source-file-open:hover{border-color:var(--accent);background:var(--pa-color-surface-soft)}.appeal-source-file-blocked{white-space:nowrap}.appeal-source-empty,.appeal-source-file-blocked{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm)}.appeal-source-empty{margin:0}.appeal-final-actions{gap:var(--pa-space-4);margin-top:var(--pa-space-5);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-card);background:var(--pa-color-white);box-shadow:var(--pa-admin-shadow-border);padding:var(--pa-space-5);display:grid}.appeal-final-actions>h3{font-size:var(--pa-text-base);line-height:var(--pa-leading-compact)}.appeal-final-actions>h3,.operator-destructive-actions h4{color:var(--pa-color-ink-900);margin:0}.operator-destructive-actions p{color:var(--pa-color-ink-700);line-height:var(--pa-leading-ui);margin:0}.operator-destructive-actions{gap:var(--pa-space-4);border:1px solid rgb(var(--pa-rgb-danger)/.2);border-radius:var(--pa-radius-sm);background:rgb(var(--pa-rgb-danger)/.045);padding:var(--pa-space-3-5);grid-template-columns:minmax(220px,.4fr) minmax(0,1fr);align-items:start;display:grid}.operator-destructive-actions>div:first-child{gap:var(--pa-space-1-5);display:grid}.operator-destructive-actions .action-row{margin-top:0}.operator-actions-empty{color:var(--pa-color-ink-500);line-height:var(--pa-leading-ui);margin:0}.appeal-final-actions .appeal-delete-block,.appeal-final-actions .operator-destructive-actions{background:0 0;border:0;border-radius:0;margin:0;padding:0}.appeal-final-actions .appeal-delete-block{gap:var(--pa-space-4);border-top:1px solid var(--pa-color-edge);padding-top:var(--pa-space-4);grid-template-columns:minmax(220px,.4fr) minmax(0,1fr);align-items:start}.appeal-final-actions .appeal-delete-block>.action-confirmation-panel,.appeal-final-actions .appeal-delete-status{grid-column:1/-1}.action-row{gap:var(--pa-space-2);margin-top:var(--pa-space-3-5);flex-wrap:wrap;display:flex}.action-group-head{gap:var(--pa-space-1);margin-top:var(--pa-space-3-5);border-top:1px solid var(--pa-color-edge);padding-top:var(--pa-space-3-5);display:grid}.action-group-label{color:var(--pa-color-ink-900);font-size:var(--pa-text-base);font-weight:var(--pa-font-weight-strong)}.action-group-head p{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);margin:0}.action-confirmation-panel{gap:var(--pa-space-3);border:1px solid rgb(var(--pa-rgb-accent-600)/.28);border-radius:var(--pa-radius-card);background:var(--pa-color-accent-50);box-shadow:var(--pa-admin-shadow-border);margin-top:var(--pa-space-3);padding:var(--pa-space-3-5);display:grid}.action-confirmation-panel h4{margin:var(--pa-space-1) 0;color:var(--pa-color-ink-900);font-size:var(--pa-text-base);line-height:var(--pa-leading-compact)}.action-confirmation-panel p{color:var(--pa-color-ink-700);margin:0}.action-confirmation-panel label{gap:var(--pa-space-2);color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm);font-weight:700;display:grid}.action-confirmation-panel textarea{resize:vertical;border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);min-height:86px;padding:var(--pa-space-2-5);color:var(--pa-color-ink-900);font:inherit}.action-confirmation-actions{gap:var(--pa-space-2);flex-wrap:wrap;justify-content:flex-end;display:flex}.action-confirmation-actions button{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--accent);min-height:40px;color:var(--pa-color-white);padding:0 var(--pa-space-3);font-weight:800}.action-confirmation-actions .secondary-action{background:var(--pa-color-white);color:var(--pa-color-ink-900)}.action-confirmation-actions button:disabled{opacity:.56;cursor:not-allowed}.action-risk-chip{border:1px solid rgb(var(--pa-rgb-accent-600)/.28);border-radius:var(--pa-radius-pill);background:var(--pa-color-white);width:fit-content;min-height:26px;color:var(--accent);padding:0 var(--pa-space-2);font-size:var(--pa-text-xs);align-items:center;font-weight:900;display:inline-flex}.detail-grid{gap:var(--pa-space-4-5);grid-template-columns:repeat(4,minmax(0,1fr));display:grid}.detail-panel{align-content:start;gap:var(--pa-space-2-5);min-height:136px;display:grid}.attachment-gallery{gap:var(--pa-space-3);display:grid}.attachment-card{gap:var(--pa-space-2-5);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface-glass);min-width:0;padding:var(--pa-space-2-5);display:grid;overflow:hidden}.attachment-preview-link,.attachment-preview-placeholder{border-radius:var(--pa-radius-xs);background:var(--pa-color-surface-soft);place-items:center;min-height:150px;display:grid;overflow:hidden}.attachment-preview-link{color:inherit}.attachment-preview-image{aspect-ratio:16/9;object-fit:cover;width:100%;height:auto;transition:filter var(--pa-motion-duration-fast) var(--pa-motion-ease-standard),transform var(--pa-motion-duration-fast) var(--pa-motion-ease-standard);display:block}.attachment-preview-link:hover .attachment-preview-image{transform:scale(1.015)}.attachment-preview-placeholder{border:1px dashed var(--pa-color-edge);color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-semibold)}.attachment-card-copy{gap:var(--pa-space-1);min-width:0;display:grid}.attachment-filename{overflow-wrap:anywhere}.attachment-card-copy strong,.audit-sample{color:var(--accent);font-weight:800}.attachment-actions{gap:var(--pa-space-3);flex-wrap:wrap;display:flex}.attachment-download,.attachment-open{color:var(--accent);white-space:nowrap;font-weight:700;text-decoration:underline}.detail-panel ol{padding-left:var(--pa-space-5);color:var(--pa-color-ink-700);margin:0}.raw-text-section{gap:var(--pa-space-2-5);display:grid}.material-empty-state{border:1px dashed rgb(var(--pa-rgb-accent-600)/.24);border-radius:var(--pa-radius-sm);background:var(--pa-color-accent-50);min-height:72px;color:var(--pa-color-ink-500);padding:var(--pa-space-3);text-align:center;place-items:center;display:grid}.material-status-list{gap:var(--pa-space-2);display:grid}.selection-required-state{justify-items:start;gap:var(--pa-space-3);align-content:center;min-height:260px;display:grid}.selection-required-state h2,.selection-required-state p{margin:0}.audit-workspace{gap:var(--pa-space-4-5);grid-template-columns:minmax(0,1.4fr) minmax(320px,.6fr);align-items:start;display:grid}.audit-journal{min-width:0;padding:var(--pa-space-4-5)}.audit-timeline{gap:0;margin:0;padding:0;list-style:none;display:grid}.audit-event{--audit-event-color:var(--accent);gap:var(--pa-space-3);min-width:0;padding-bottom:var(--pa-space-4);grid-template-columns:22px minmax(0,1fr);display:grid;position:relative}.audit-event:before{background:var(--pa-color-edge);content:"";width:2px;position:absolute;top:18px;bottom:-2px;left:7px}.audit-event:last-child{padding-bottom:0}.audit-event:last-child:before{display:none}.audit-event-attention{--audit-event-color:var(--pa-color-danger)}.audit-event-progress{--audit-event-color:var(--pa-color-warning)}.audit-event-resolved{--audit-event-color:var(--pa-color-success)}.audit-event-marker{z-index:1;width:16px;height:16px;margin-top:var(--pa-space-0-5);border:4px solid var(--pa-color-white);background:var(--audit-event-color);box-shadow:0 0 0 1px var(--audit-event-color);border-radius:50%}.audit-event article{gap:var(--pa-space-2);border:1px solid var(--pa-color-edge);border-left:3px solid var(--audit-event-color);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);min-width:0;padding:var(--pa-space-3);display:grid}.audit-event-header,.audit-event-meta{justify-content:space-between;gap:var(--pa-space-3);align-items:flex-start;display:flex}.audit-event-header>div{gap:var(--pa-space-1);display:grid}.audit-event-header code{color:var(--pa-color-ink-500);font-size:var(--pa-text-2xs);overflow-wrap:anywhere}.audit-event-meta,.audit-event-time{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-variant-numeric:tabular-nums}.audit-event-time{white-space:nowrap}.audit-event-change{border-radius:var(--pa-radius-xs);background:var(--pa-color-surface-soft);padding:var(--pa-space-2);color:var(--pa-color-ink-900);font-weight:var(--pa-font-weight-semibold);margin:0}.audit-event-meta{flex-wrap:wrap;justify-content:flex-start}.audit-event-meta span+span:before{margin-right:var(--pa-space-2);color:var(--pa-color-edge-strong);content:"·"}.audit-empty-state{gap:var(--pa-space-1);border:1px dashed rgb(var(--pa-rgb-accent-600)/.24);border-radius:var(--pa-radius-sm);background:var(--pa-color-accent-50);padding:var(--pa-space-4);text-align:center;display:grid}.audit-empty-state p{color:var(--pa-color-ink-500);margin:0}.legal-workbench{gap:var(--pa-space-4-5);grid-template-columns:minmax(0,1.15fr) minmax(0,.85fr);align-items:start;display:grid}.response-editor{gap:var(--pa-space-4);display:grid}.response-editor-grid{gap:var(--pa-space-3-5);grid-template-columns:minmax(0,.85fr) minmax(0,1.15fr);display:grid}.action-row button[aria-pressed=true]{border-color:var(--accent);box-shadow:inset 0 0 0 var(--pa-space-px) var(--accent)}.response-editor .response-editor-grid{gap:var(--pa-space-4);grid-template-columns:minmax(0,1.08fr) minmax(360px,.92fr);align-items:start}.response-editor .reply-compose-card,.response-editor .reply-delivery-card,.response-editor .reply-preview-card,.response-editor .reply-publish-card{background:var(--pa-color-white);min-width:0;box-shadow:var(--pa-admin-shadow-border);border:0;display:grid}.response-editor .reply-compose-card{gap:var(--pa-space-3);padding:var(--pa-space-4-5);border-radius:22px;grid-area:1/1}.response-editor .response-editor-grid.is-message .reply-compose-card{grid-column:1/-1}.reply-compose-form{gap:var(--pa-space-3);min-width:0;display:grid}.reply-compose-form.is-quick{gap:var(--pa-space-2-5)}.reply-kind-switch{gap:var(--pa-space-1);background:var(--pa-color-surface-soft);width:100%;min-width:0;max-width:100%;padding:var(--pa-space-1);border-radius:14px;grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.reply-kind-switch button{min-height:42px;color:var(--pa-color-ink-600);font-weight:var(--pa-font-weight-bold);background:0 0;border:0;border-radius:10px}.reply-kind-switch button[aria-pressed=true]{background:var(--pa-color-white);box-shadow:var(--pa-admin-shadow-border);color:var(--accent)}.reply-kind-switch button:focus-visible{outline:3px solid rgb(var(--pa-rgb-accent-600)/.18);outline-offset:2px}.reply-kind-switch button:disabled{cursor:not-allowed;opacity:.62}.response-editor .reply-preview-card{top:var(--pa-space-4);gap:var(--pa-space-3-5);padding:var(--pa-space-4-5);border-radius:22px;grid-area:1/2/span 2;position:sticky}.response-editor .reply-delivery-card,.response-editor .reply-publish-card{gap:var(--pa-space-3-5);padding:var(--pa-space-4-5);border-radius:22px;grid-column:1;display:grid}.response-editor .reply-publish-card{column-gap:var(--pa-space-4);background:var(--pa-color-surface-soft);box-shadow:0 0 0 1px rgb(var(--pa-rgb-accent-600)/.1),0 14px 36px -28px rgb(var(--pa-rgb-shadow)/.3);grid-area:3/1/auto/-1;grid-template-columns:minmax(0,1fr) minmax(420px,.92fr)}.response-editor .reply-compose-head,.response-editor .reply-preview-head,.response-editor .reply-section-heading{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-3);display:flex}.response-editor .reply-compose-head>div,.response-editor .reply-section-heading{align-items:center;display:flex}.response-editor .reply-section-heading{justify-content:flex-start}.response-editor .reply-compose-head>div,.response-editor .reply-section-heading{gap:var(--pa-space-2-5)}.reply-step-number{background:var(--pa-color-accent-50);width:42px;height:42px;color:var(--accent);font-family:var(--pa-font-mono);font-size:var(--pa-text-ui-sm);font-variant-numeric:tabular-nums;border-radius:13px;flex:none;place-items:center;display:inline-grid}.reply-step-kicker,.reply-step-number{font-weight:var(--pa-font-weight-bold)}.reply-step-kicker{margin:0 0 var(--pa-space-0-5);color:var(--accent);font-size:var(--pa-text-xs);letter-spacing:.04em;text-transform:uppercase}.response-editor .reply-compose-card h3,.response-editor .reply-delivery-card h3,.response-editor .reply-preview-card h3,.response-editor .reply-publish-card h3{color:var(--pa-color-ink-900);font-size:var(--pa-text-lg);line-height:var(--pa-leading-compact);text-wrap:balance;margin:0}.reply-preview-head>span,.reply-required-label,.reply-state-badge{background:var(--pa-color-surface-soft);min-height:32px;color:var(--pa-color-ink-700);padding:0 var(--pa-space-2-5);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);white-space:nowrap;border-radius:10px;align-items:center;display:inline-flex}.reply-state-badge.is-ready{background:var(--pa-color-success-soft);color:var(--pa-color-success)}.reply-compose-description{max-width:68ch;color:var(--pa-color-ink-700);line-height:var(--pa-leading-body-tight);text-wrap:pretty;margin:0}.response-editor .editor-label{margin-top:var(--pa-space-1);color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-bold)}.response-editor .reply-compose-card textarea{resize:vertical;border:1px solid rgb(var(--pa-rgb-accent-600)/.22);background:var(--pa-color-surface-raised);width:100%;min-height:220px;color:var(--pa-color-ink-900);box-shadow:inset 0 1px 2px rgb(var(--pa-rgb-shadow)/.04);padding:var(--pa-space-3-5);font-size:var(--pa-text-base);transition-property:border-color,box-shadow,background-color;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border-radius:14px;line-height:1.65}.response-editor .reply-compose-form.is-quick textarea{resize:none;min-height:96px;max-height:168px;line-height:1.55}.reply-quick-delivery{gap:var(--pa-space-2);grid-template-columns:minmax(190px,.42fr) minmax(0,1fr);align-items:stretch;display:grid}.reply-quick-cabinet{gap:var(--pa-space-2);background:var(--pa-color-accent-wash);min-height:58px;box-shadow:inset 0 0 0 1px rgb(var(--pa-rgb-accent-600)/.1);padding:var(--pa-space-2-5) var(--pa-space-3);border-radius:13px;grid-template-columns:auto minmax(0,1fr);align-items:center;display:grid}.reply-quick-cabinet>span{background:var(--pa-color-success);width:28px;height:28px;color:var(--pa-color-white);font-weight:var(--pa-font-weight-bold);border-radius:9px;place-items:center;display:inline-grid}.reply-quick-cabinet p{gap:var(--pa-space-0-5);margin:0;display:grid}.reply-quick-cabinet strong{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm)}.reply-quick-cabinet small{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs)}.response-editor .channel-picker.is-compact{grid-template-columns:repeat(2,minmax(180px,1fr))}.response-editor .channel-picker.is-compact button{min-height:58px}.reply-quick-command{justify-content:space-between;align-items:end;gap:var(--pa-space-3);border-top:1px solid var(--pa-color-edge);padding-top:var(--pa-space-3);display:flex}.reply-quick-command>p{gap:var(--pa-space-1);max-width:64ch;color:var(--pa-color-ink-600);line-height:var(--pa-leading-body-tight);margin:0;display:grid}.reply-quick-command>p small{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs)}.reply-quick-command>div{gap:var(--pa-space-2);flex:none;display:flex}.reply-quick-command button{min-height:46px;padding:0 var(--pa-space-3-5);font-weight:var(--pa-font-weight-bold);transition-property:background-color,box-shadow,color,scale;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border-radius:12px}.reply-quick-command button:active:not(:disabled){scale:.96}.reply-quick-command button:disabled{cursor:not-allowed;opacity:.52}.response-editor .reply-compose-card textarea:focus{border-color:var(--accent);background:var(--pa-color-white);box-shadow:0 0 0 3px rgb(var(--pa-rgb-accent-600)/.1),inset 0 1px 2px rgb(var(--pa-rgb-shadow)/.04);outline:0}.reply-preview-head>span{background:var(--pa-color-accent-50);color:var(--accent)}.citizen-reply-preview{gap:var(--pa-space-3);background:var(--pa-color-surface-muted);box-shadow:inset 4px 0 0 var(--accent);padding:var(--pa-space-4-5);border-radius:16px;display:grid}.citizen-reply-preview .citizen-reply-meta{color:var(--accent);font-family:var(--pa-font-mono);font-size:var(--pa-text-xs);font-variant-numeric:tabular-nums;font-weight:var(--pa-font-weight-bold);margin:0}.citizen-reply-preview h4{color:var(--pa-color-ink-900);font-size:var(--pa-text-lg);line-height:var(--pa-leading-compact);text-wrap:balance;margin:0}.citizen-reply-preview .citizen-reply-body{color:var(--pa-color-ink-900);font-size:var(--pa-text-base);white-space:pre-wrap;margin:0;line-height:1.65}.citizen-reply-preview footer{border-top:1px solid rgb(var(--pa-rgb-accent-600)/.12);color:var(--pa-color-ink-500);padding-top:var(--pa-space-2-5);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-medium)}.reply-cabinet-destination{gap:var(--pa-space-2-5);background:var(--pa-color-accent-wash);box-shadow:inset 0 0 0 1px rgb(var(--pa-rgb-accent-600)/.1);padding:var(--pa-space-3);border-radius:16px;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;display:grid}.reply-destination-check,.reply-readiness-summary>div>span{background:var(--pa-color-success);width:34px;height:34px;color:var(--pa-color-white);font-size:var(--pa-text-base);font-weight:var(--pa-font-weight-bold);border-radius:11px;place-items:center;display:inline-grid}.reply-cabinet-destination strong,.reply-channel-options>div>strong{color:var(--pa-color-ink-900)}.reply-cabinet-destination p,.reply-channel-options>div>p{margin:var(--pa-space-0-5) 0 0;color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);line-height:var(--pa-leading-body-tight);text-wrap:pretty}.reply-required-label{background:rgb(var(--pa-rgb-white)/.72);color:var(--pa-color-success)}.reply-channel-options{gap:var(--pa-space-2-5);padding-top:var(--pa-space-1);display:grid}.response-editor .channel-picker{gap:var(--pa-space-2);grid-template-columns:repeat(2,minmax(0,1fr));justify-content:stretch;display:grid}.response-editor .channel-picker button{gap:var(--pa-space-2-5);border:1px solid var(--pa-color-edge);background:var(--pa-color-white);min-height:64px;box-shadow:0 1px 2px rgb(var(--pa-rgb-shadow)/.04);color:var(--pa-color-ink-900);padding:var(--pa-space-2-5) var(--pa-space-3);text-align:left;transition-property:background-color,border-color,box-shadow,scale;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border-radius:14px;grid-template-columns:auto minmax(0,1fr);align-items:center;display:grid}.response-editor .channel-picker button:hover:not(:disabled){border-color:rgb(var(--pa-rgb-accent-600)/.3);box-shadow:var(--pa-admin-shadow-border-hover)}.response-editor .channel-picker button:active:not(:disabled){scale:.96}.response-editor .channel-picker button[aria-pressed=true]{border-color:rgb(var(--pa-rgb-accent-600)/.42);background:var(--pa-color-accent-wash);box-shadow:inset 0 0 0 1px rgb(var(--pa-rgb-accent-600)/.12);color:var(--pa-color-ink-900)}.reply-channel-check{border:1px solid var(--pa-color-edge-strong);background:var(--pa-color-white);width:28px;height:28px;color:var(--pa-color-white);border-radius:9px;place-items:center;display:inline-grid}.channel-picker button[aria-pressed=true] .reply-channel-check{border-color:var(--pa-color-success);background:var(--pa-color-success)}.channel-picker button>span:last-child{gap:var(--pa-space-0-5);display:grid}.channel-picker button small{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-medium)}.reply-no-channel{background:var(--pa-color-surface-soft);color:var(--pa-color-ink-700);padding:var(--pa-space-3);text-wrap:pretty;border-radius:12px;grid-column:1/-1;margin:0}.response-editor .reply-publish-card>.delivery-log,.response-editor .reply-publish-card>.delivery-outcome-list,.response-editor .reply-publish-card>.reply-readiness-summary,.response-editor .reply-publish-card>.reply-section-heading{grid-column:1}.reply-readiness-summary{gap:var(--pa-space-2);display:grid}.reply-readiness-summary>div{gap:var(--pa-space-2-5);background:var(--pa-color-white);box-shadow:0 0 0 1px rgb(var(--pa-rgb-shadow)/.06);padding:var(--pa-space-2-5);border-radius:14px;grid-template-columns:auto minmax(0,1fr);align-items:center;display:grid}.reply-readiness-summary>div>span{background:var(--pa-color-surface-soft);color:var(--pa-color-ink-500)}.reply-readiness-summary>div.is-ready>span{background:var(--pa-color-success);color:var(--pa-color-white)}.reply-readiness-summary>div.is-blocked{background:var(--pa-color-warning-soft);box-shadow:0 0 0 1px rgb(var(--pa-rgb-warning)/.14)}.reply-readiness-summary>div.is-blocked>span{background:var(--pa-color-warning-bg);color:var(--pa-color-warning-strong)}.reply-readiness-summary p{gap:var(--pa-space-0-5);margin:0;display:grid}.reply-readiness-summary strong{color:var(--pa-color-ink-900)}.reply-readiness-summary small,.response-editor .delivery-log{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-medium)}.response-editor .reply-command-bar{z-index:auto;align-self:end;gap:var(--pa-space-3);background:var(--pa-color-white);min-width:0;box-shadow:var(--pa-admin-shadow-border);padding:var(--pa-space-4);border-radius:16px;grid-area:1/2/span 4;display:grid;position:static}.response-editor .reply-command-status{gap:var(--pa-space-1);display:grid}.response-editor .reply-command-status>strong{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm)}.response-editor .reply-command-status>p{color:var(--pa-color-ink-600);line-height:var(--pa-leading-body-tight);text-wrap:pretty;margin:0}.response-editor .reply-command-actions{gap:var(--pa-space-2);grid-template-columns:minmax(150px,auto) minmax(240px,1fr);display:grid}.response-editor .reply-command-bar button{min-height:48px;padding:0 var(--pa-space-3-5);font-weight:var(--pa-font-weight-bold);transition-property:background-color,box-shadow,color,scale;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border-radius:13px}.response-editor .reply-secondary-action{border-color:var(--pa-color-edge-strong);background:var(--pa-color-white);color:var(--pa-color-ink-700)}.response-editor .reply-primary-action{border-color:var(--accent);background:var(--accent);color:var(--pa-color-white);box-shadow:0 8px 20px -14px rgb(var(--pa-rgb-accent-600)/.56)}.response-editor .reply-additional-action{border-color:rgb(var(--pa-rgb-accent-600)/.24);background:var(--pa-color-accent-50);min-width:min(100%,310px);color:var(--accent);grid-column:1/-1;justify-self:end}.response-editor .reply-command-bar button:hover:not(:disabled){box-shadow:0 10px 24px -16px rgb(var(--pa-rgb-shadow)/.56)}.response-editor .reply-command-bar button:active:not(:disabled){scale:.96}.response-editor .reply-command-bar button:disabled{opacity:.52;cursor:not-allowed}.reply-delivery-notice{background:var(--pa-color-accent-50);color:var(--pa-color-ink-700);margin:0}.citizen-conversation-sync-error,.reply-delivery-notice,.reply-send-error{padding:var(--pa-space-2-5) var(--pa-space-3);font-size:var(--pa-text-ui-sm);line-height:var(--pa-leading-body-tight);border-radius:12px}.citizen-conversation-sync-error,.reply-send-error{justify-content:space-between;align-items:center;gap:var(--pa-space-3);background:var(--pa-color-danger-soft);color:var(--pa-color-danger-strong);display:flex}.citizen-conversation-sync-error button,.reply-send-error button{background:var(--pa-color-white);min-height:40px;color:inherit;padding:0 var(--pa-space-3);font-weight:var(--pa-font-weight-bold);border:1px solid;border-radius:10px;flex:none}.response-editor-loading{gap:var(--pa-space-4);grid-template-columns:minmax(0,1.08fr) minmax(360px,.92fr);display:grid}.reply-skeleton-card{background:linear-gradient(100deg,transparent 20%,rgb(var(--pa-rgb-white)/.72) 42%,transparent 64%),var(--pa-color-surface-soft);min-height:260px;box-shadow:var(--pa-admin-shadow-border);background-size:220% 100%;border-radius:22px;animation:reply-skeleton-shimmer 1.4s linear infinite}.reply-skeleton-card.is-preview{grid-area:1/2/span 2}.reply-skeleton-card.is-delivery{min-height:210px}@keyframes reply-skeleton-shimmer{to{background-position:-220% 0}}.reply-load-error{justify-content:space-between;align-items:center;gap:var(--pa-space-4);background:var(--pa-color-danger-soft);box-shadow:0 0 0 1px rgb(var(--pa-rgb-danger)/.14);padding:var(--pa-space-4-5);border-radius:18px;display:flex}.reply-load-error h3,.reply-load-error p{margin:0}.reply-load-error h3{color:var(--pa-color-ink-900);font-size:var(--pa-text-lg)}.reply-load-error p{margin-top:var(--pa-space-1);color:var(--pa-color-ink-600)}.reply-load-error button{border:1px solid var(--accent);background:var(--accent);min-height:44px;color:var(--pa-color-white);padding:0 var(--pa-space-4);font-weight:var(--pa-font-weight-bold);border-radius:13px;flex:none}.response-editor .citizen-conversation-card{gap:var(--pa-space-3-5);background:var(--pa-color-white);min-width:0;box-shadow:var(--pa-admin-shadow-border);padding:var(--pa-space-4-5);border-radius:22px;grid-area:1/1/auto/-1;display:grid}.response-editor .reply-compose-card{grid-row:2}.response-editor .reply-preview-card{grid-row:2/span 2}.response-editor .reply-delivery-card{grid-row:3}.response-editor .reply-publish-card{grid-row:4}.citizen-conversation-head{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-4);display:flex}.citizen-conversation-head h3,.citizen-conversation-head p,.citizen-conversation-summary span,.citizen-conversation-summary strong{margin:0}.citizen-conversation-summary small{color:var(--pa-color-ink-450);font-size:inherit;font-weight:var(--pa-font-weight-medium)}.citizen-conversation-head h3{color:var(--pa-color-ink-900);font-size:var(--pa-text-xl);text-wrap:balance}.citizen-conversation-head>div:first-child>p:last-child{margin-top:var(--pa-space-1);color:var(--pa-color-ink-500);line-height:var(--pa-leading-body-tight);text-wrap:pretty}.citizen-conversation-summary{justify-items:end;gap:var(--pa-space-0-5);color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);display:grid}.citizen-conversation-summary strong{color:var(--accent);font-variant-numeric:tabular-nums}.citizen-conversation-log-wrap{min-width:0;position:relative}.citizen-conversation-log{align-content:start;gap:var(--pa-space-2-5);overscroll-behavior:contain;background:var(--pa-color-surface-muted);height:clamp(300px,52dvh,520px);min-height:220px;padding:var(--pa-space-4);scrollbar-gutter:stable;border-radius:16px;margin:0;list-style:none;display:grid;overflow-y:auto}.citizen-conversation-log-wrap.has-new-messages .citizen-conversation-log{padding-bottom:calc(var(--pa-space-4) + 50px)}.citizen-conversation-log:focus-visible{outline:3px solid rgb(var(--pa-rgb-accent-600)/.28);outline-offset:3px}.citizen-conversation-new{right:50%;bottom:var(--pa-space-3);border:1px solid rgb(var(--pa-rgb-accent-600)/.22);background:var(--pa-color-white);min-height:40px;box-shadow:0 10px 24px -14px rgb(var(--pa-rgb-shadow)/.48);color:var(--accent);padding:0 var(--pa-space-3);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);transition-property:box-shadow,scale;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border-radius:999px;position:absolute;translate:50%}.citizen-conversation-new:hover{box-shadow:0 12px 28px -14px rgb(var(--pa-rgb-shadow)/.62)}.citizen-conversation-new:active{scale:.96}.citizen-conversation-unread{gap:var(--pa-space-2);color:var(--accent);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);grid-template-columns:1fr auto 1fr;align-items:center;display:grid}.citizen-conversation-unread:after,.citizen-conversation-unread:before{background:rgb(var(--pa-rgb-accent-600)/.24);content:"";height:1px}.citizen-conversation-message{display:flex}.citizen-conversation-message.is-staff{justify-content:flex-end}.citizen-conversation-message.is-system{justify-content:center}.citizen-conversation-message article{gap:var(--pa-space-2);background:var(--pa-color-white);width:fit-content;max-width:min(76%,760px);box-shadow:var(--pa-admin-shadow-border);padding:var(--pa-space-3);border-radius:16px;display:grid}.citizen-conversation-message.is-staff article{background:var(--pa-color-accent-wash);box-shadow:0 0 0 1px rgb(var(--pa-rgb-accent-600)/.12);border-bottom-right-radius:6px}.citizen-conversation-message.is-citizen article{border-bottom-left-radius:6px}.citizen-conversation-message.is-system article{border:1px dashed var(--pa-color-edge-strong);background:var(--pa-color-surface-soft);max-width:min(92%,820px);box-shadow:none;color:var(--pa-color-ink-600);padding:var(--pa-space-2) var(--pa-space-3);border-radius:10px}.citizen-conversation-message.is-system article>header{justify-content:center}.citizen-conversation-message.is-system article>p{color:var(--pa-color-ink-600);font-size:var(--pa-text-ui-sm);text-align:center}.citizen-conversation-message.is-system article>footer{justify-content:center}.citizen-conversation-message footer,.citizen-conversation-message header{align-items:center;gap:var(--pa-space-1-5) var(--pa-space-2);flex-wrap:wrap;display:flex}.citizen-conversation-message header strong{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm)}.citizen-conversation-message footer,.citizen-conversation-message header span{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-medium)}.citizen-conversation-message p{color:var(--pa-color-ink-900);white-space:pre-wrap;overflow-wrap:anywhere;text-wrap:pretty;margin:0;line-height:1.6}.citizen-conversation-message time{font-variant-numeric:tabular-nums}.conversation-deliveries{gap:var(--pa-space-1);flex-wrap:wrap;display:flex}.conversation-delivery{background:var(--pa-color-accent-50);min-height:24px;color:var(--accent);padding:0 var(--pa-space-2);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);border-radius:999px;align-items:center;display:inline-flex}.conversation-delivery.is-delivered{background:var(--pa-color-success-soft);color:var(--pa-color-success-text)}.conversation-delivery.is-queued,.conversation-delivery.is-unknown{background:var(--pa-color-surface-soft);color:var(--pa-color-ink-500)}.conversation-delivery-error,.conversation-delivery.is-bounced,.conversation-delivery.is-cancelled,.conversation-delivery.is-failed{color:var(--pa-color-danger-strong)}.conversation-delivery.is-bounced,.conversation-delivery.is-cancelled,.conversation-delivery.is-failed{background:var(--pa-color-danger-soft)}.citizen-conversation-empty{max-width:48ch;color:var(--pa-color-ink-500);text-align:center;place-self:center}.citizen-conversation-empty strong{color:var(--pa-color-ink-900)}.citizen-conversation-closed,.citizen-conversation-empty p{margin:var(--pa-space-1) 0 0;text-wrap:pretty}.citizen-conversation-closed{background:var(--pa-color-surface-soft);color:var(--pa-color-ink-600);padding:var(--pa-space-3);border-radius:12px}.agency-thread-panel{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-card);background:var(--pa-color-white);padding:var(--pa-space-4-5)}.agency-thread-head{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-4);margin-bottom:var(--pa-space-4);display:flex}.agency-thread-head p{max-width:68ch;margin:0}.agency-escalation-chain,.agency-portfolio{gap:var(--pa-space-3);margin-bottom:var(--pa-space-4);border-radius:var(--pa-radius-card);background:var(--pa-color-surface-glass);padding:var(--pa-space-4);box-shadow:0 0 0 1px rgb(var(--pa-rgb-shadow)/.06),0 2px 4px rgb(var(--pa-rgb-shadow)/.04);display:grid}.agency-escalation-chain>header,.agency-portfolio>header{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-3);display:flex}.agency-escalation-chain h4,.agency-escalation-chain p,.agency-portfolio h4,.agency-portfolio p{margin:0}.agency-escalation-chain h4,.agency-portfolio h4{color:var(--pa-color-ink-900);font-size:var(--pa-text-xl);text-wrap:balance}.agency-escalation-chain>header>span,.agency-portfolio>header>span{border-radius:var(--pa-radius-pill);background:var(--pa-color-white);padding:var(--pa-space-1-5) var(--pa-space-3);color:var(--accent);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);font-variant-numeric:tabular-nums;box-shadow:0 0 0 1px rgb(var(--pa-rgb-shadow)/.06);flex:none}.agency-escalation-chain ol,.agency-portfolio ol{gap:var(--pa-space-2);margin:0;padding:0;list-style:none;display:grid}.agency-escalation-chain li,.agency-portfolio li{align-items:center;gap:var(--pa-space-3);border-radius:calc(var(--pa-radius-card) - var(--pa-space-2));background:var(--pa-color-white);min-height:64px;padding:var(--pa-space-3);box-shadow:0 0 0 1px rgb(var(--pa-rgb-shadow)/.06);grid-template-columns:auto minmax(0,1fr) auto;display:grid}.agency-portfolio li{grid-template-columns:auto minmax(0,1fr) auto auto}.agency-portfolio li.is-active{background:var(--pa-color-accent-50);box-shadow:0 0 0 2px rgb(var(--pa-rgb-accent-600)/.3)}.agency-portfolio li .agency-portfolio-actions{justify-content:flex-end;align-items:center;gap:var(--pa-space-2);display:flex}.agency-response-review-button,.agency-thread-select-button{border:1px solid rgb(var(--pa-rgb-accent-600)/.22);background:var(--pa-color-accent-50);min-height:40px;color:var(--accent);padding:0 var(--pa-space-3);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-bold);white-space:nowrap;transition-property:background-color,box-shadow,scale;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border-radius:11px}.agency-thread-select-button{background:var(--pa-color-white);color:var(--pa-color-ink-700)}.agency-thread-select-button[aria-pressed=true]{background:var(--accent);color:var(--pa-color-white);box-shadow:var(--pa-admin-shadow-border-hover)}.agency-response-review-button:hover:not(:disabled),.agency-thread-select-button:hover:not(:disabled){background:var(--pa-color-accent-wash);box-shadow:var(--pa-admin-shadow-border-hover)}.agency-thread-select-button[aria-pressed=true]:hover:not(:disabled){background:var(--accent)}.agency-response-review-button:active:not(:disabled),.agency-thread-select-button:active:not(:disabled){scale:.96}.agency-response-review-button:disabled,.agency-thread-select-button:disabled{cursor:not-allowed;opacity:.52}.agency-response-review{gap:var(--pa-space-4);margin-bottom:var(--pa-space-4);border-radius:var(--pa-radius-card);background:var(--pa-color-white);box-shadow:0 0 0 1px rgb(var(--pa-rgb-accent-600)/.14),0 18px 40px -34px rgb(var(--pa-rgb-shadow)/.38);padding:var(--pa-space-4);display:grid}.agency-response-review>header{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-3);display:flex}.agency-response-review blockquote,.agency-response-review h4,.agency-response-review p{margin:0}.agency-response-review h4{color:var(--pa-color-ink-900);font-size:var(--pa-text-xl);text-wrap:balance}.agency-review-close{background:var(--pa-color-surface-soft);min-width:72px;min-height:40px;color:var(--pa-color-ink-700);font-weight:var(--pa-font-weight-bold);border:0;border-radius:11px}.agency-response-review blockquote{gap:var(--pa-space-2);background:var(--pa-color-surface-muted);box-shadow:inset 3px 0 0 var(--accent);padding:var(--pa-space-3-5);border-radius:14px;display:grid}.agency-response-review blockquote span,.agency-response-review legend,.agency-review-note{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-bold)}.agency-response-review blockquote p{color:var(--pa-color-ink-700);white-space:pre-wrap;text-wrap:pretty;line-height:1.6}.agency-response-review fieldset{border:0;min-width:0;margin:0;padding:0}.agency-response-review legend{margin-bottom:var(--pa-space-2-5)}.agency-review-options{gap:var(--pa-space-2);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.agency-review-options label{align-items:start;gap:var(--pa-space-2-5);background:var(--pa-color-surface-soft);min-height:78px;box-shadow:0 0 0 1px rgb(var(--pa-rgb-shadow)/.06);padding:var(--pa-space-3);cursor:pointer;border-radius:14px;grid-template-columns:22px minmax(0,1fr);display:grid}.agency-review-options label:has(input:checked){background:var(--pa-color-accent-wash);box-shadow:0 0 0 2px rgb(var(--pa-rgb-accent-600)/.34)}.agency-review-options input{width:20px;height:20px;margin:var(--pa-space-px) 0 0;accent-color:var(--accent)}.agency-review-options label>span{gap:var(--pa-space-1);display:grid}.agency-review-options strong{color:var(--pa-color-ink-900)}.agency-review-note small,.agency-review-options small{color:var(--pa-color-ink-500);text-wrap:pretty;line-height:1.45}.agency-review-note{gap:var(--pa-space-2);display:grid}.agency-review-note textarea{resize:vertical;border:1px solid var(--pa-color-edge-strong);background:var(--pa-color-white);width:100%;color:var(--pa-color-ink-900);padding:var(--pa-space-3);font:inherit;font-weight:var(--pa-font-weight-regular);border-radius:12px;line-height:1.55}.agency-review-note textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px rgb(var(--pa-rgb-accent-600)/.12);outline:0}.agency-review-actions{justify-content:flex-end;gap:var(--pa-space-2);display:flex}.agency-review-actions button{min-height:44px;padding:0 var(--pa-space-4);font-weight:var(--pa-font-weight-bold);transition-property:background-color,box-shadow,scale;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border-radius:12px}.agency-review-actions button:last-child{border-color:var(--accent);background:var(--accent);color:var(--pa-color-white)}.agency-review-actions button:active:not(:disabled){scale:.96}.agency-escalation-level,.agency-portfolio-index{border-radius:var(--pa-radius-pill);background:var(--pa-color-accent-50);min-width:40px;min-height:40px;color:var(--accent);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-bold);font-variant-numeric:tabular-nums;place-items:center;display:inline-grid}.agency-escalation-level{min-width:82px;padding-inline:var(--pa-space-2)}.agency-escalation-chain li div,.agency-portfolio li div{gap:var(--pa-space-0-5);display:grid}.agency-escalation-chain li strong,.agency-portfolio li strong{color:var(--pa-color-ink-900)}.agency-escalation-chain li p,.agency-escalation-chain li small,.agency-portfolio li small{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);text-wrap:pretty;line-height:1.45}.agency-portfolio-meta{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);font-variant-numeric:tabular-nums;justify-items:end}.agency-escalation-status{border-radius:var(--pa-radius-pill);background:var(--pa-color-accent-50);padding:var(--pa-space-1-5) var(--pa-space-3);color:var(--accent);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);text-align:center}.agency-escalation-status.is-completed{background:var(--pa-color-success-soft);color:var(--pa-color-success-text)}.agency-escalation-compose{gap:var(--pa-space-3);border-radius:var(--pa-radius-sm);background:var(--pa-color-accent-50);padding:var(--pa-space-4);box-shadow:0 0 0 1px rgb(var(--pa-rgb-accent-600)/.16);grid-column:1/-1;display:grid}.agency-escalation-compose h4,.agency-escalation-compose p{margin:0}.agency-escalation-compose h4{color:var(--pa-color-ink-900);font-size:var(--pa-text-lg);text-wrap:balance}.agency-escalation-compose p,.agency-escalation-compose small{color:var(--pa-color-ink-600);text-wrap:pretty}.agency-draft-card .agency-send-actions .agency-escalate-action{color:var(--pa-color-danger-text);box-shadow:0 0 0 1px rgb(var(--pa-rgb-danger)/.16)}.agency-control-grid article,.agency-draft-card{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white)}.agency-control-grid{gap:var(--pa-space-3);margin-bottom:var(--pa-space-4);grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.agency-control-grid article{gap:var(--pa-space-1);background:var(--pa-color-surface-glass);min-width:0;padding:var(--pa-space-3);display:grid}.agency-control-grid small,.agency-control-grid span{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);line-height:1.4}.agency-control-grid strong{min-width:0;color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-medium);overflow-wrap:anywhere}.agency-source-note,.agency-timeline span{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);line-height:1.45}.agency-draft-card{gap:var(--pa-space-3);margin-bottom:var(--pa-space-4);padding:var(--pa-space-4);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.agency-address-tools{align-items:flex-start;gap:var(--pa-space-3);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface-glass);padding:var(--pa-space-3);grid-column:1/-1;grid-template-columns:minmax(0,1fr) auto;display:grid}.agency-address-tools>div{gap:var(--pa-space-1);min-width:0;display:grid}.agency-address-tools span{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm)}.agency-address-tools strong{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-medium);overflow-wrap:anywhere}.agency-address-feedback{border-radius:var(--pa-radius-xs);background:var(--pa-color-accent-50);padding:var(--pa-space-2) var(--pa-space-2-5);color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm);text-wrap:pretty;grid-column:1/-1;margin:0;line-height:1.45}.agency-address-feedback.is-loading{color:var(--accent)}.agency-address-feedback.is-success{background:var(--pa-color-success-bg);color:var(--pa-color-success-text)}.agency-address-feedback.is-error{background:var(--pa-color-danger-soft);color:var(--pa-color-danger-strong)}.agency-recipient-batch{gap:var(--pa-space-3);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface-glass);padding:var(--pa-space-4);box-shadow:0 0 0 1px rgb(var(--pa-rgb-shadow)/.06),0 2px 4px rgb(var(--pa-rgb-shadow)/.04);grid-column:1/-1;display:grid}.agency-recipient-batch>header{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-3);display:flex}.agency-recipient-batch h4,.agency-recipient-batch p{margin:0}.agency-recipient-batch h4{color:var(--pa-color-ink-900);font-size:var(--pa-text-lg);text-wrap:balance}.agency-recipient-batch>header>span{border-radius:var(--pa-radius-pill);background:var(--pa-color-white);padding:var(--pa-space-1) var(--pa-space-2-5);color:var(--accent);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-bold);font-variant-numeric:tabular-nums;box-shadow:0 0 0 1px rgb(var(--pa-rgb-shadow)/.06);flex:none}.agency-recipient-batch>p,.agency-recipient-batch>small{color:var(--pa-color-ink-500);text-wrap:pretty;line-height:1.5}.agency-recipient-rows{gap:var(--pa-space-2-5);display:grid}.agency-recipient-rows fieldset{align-items:end;gap:var(--pa-space-3);border-radius:calc(var(--pa-radius-sm) - var(--pa-space-1));background:var(--pa-color-white);min-width:0;padding:var(--pa-space-3);box-shadow:0 0 0 1px rgb(var(--pa-rgb-shadow)/.07);border:0;grid-template-columns:repeat(2,minmax(0,1fr)) auto;margin:0;display:grid}.agency-recipient-rows legend{margin-bottom:var(--pa-space-2);color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-bold);grid-column:1/-1}.agency-recipient-row-meta{justify-content:space-between;align-items:center;gap:var(--pa-space-2);color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);grid-column:1/3;display:flex}.agency-recipient-add,.agency-recipient-remove{min-height:44px;padding:0 var(--pa-space-3-5);font-weight:var(--pa-font-weight-bold);transition-property:background-color,box-shadow,scale;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);border-radius:12px}.agency-recipient-add{justify-self:start}.agency-recipient-remove{background:var(--pa-color-danger-soft);color:var(--pa-color-danger-text);border:0;grid-area:2/3}.agency-recipient-add:active:not(:disabled),.agency-recipient-remove:active:not(:disabled){scale:.96}.agency-recipient-add:disabled,.agency-recipient-remove:disabled{cursor:not-allowed;opacity:.52}.agency-draft-card label{gap:var(--pa-space-2);color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm);font-weight:650;display:grid}.agency-field-source{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-medium);line-height:1.4}.agency-attachment-picker{gap:var(--pa-space-3);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface-glass);padding:var(--pa-space-4);box-shadow:0 0 0 1px var(--pa-color-edge);grid-column:1/-1;display:grid}.agency-attachment-picker-head{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-3);display:flex}.agency-attachment-empty,.agency-attachment-note,.agency-attachment-picker-head h4,.agency-attachment-picker-head p{margin:0}.agency-attachment-picker-head h4{color:var(--pa-color-ink-900);font-size:var(--pa-text-lg);text-wrap:balance}.agency-attachment-picker-head>strong{border-radius:var(--pa-radius-pill);background:var(--pa-color-accent-50);color:var(--accent);padding:var(--pa-space-1) var(--pa-space-2-5);font-size:var(--pa-text-ui-sm);font-variant-numeric:tabular-nums;white-space:nowrap}.agency-attachment-options{gap:var(--pa-space-2-5);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.agency-draft-card .agency-attachment-option{align-items:center;gap:var(--pa-space-2-5);border-radius:var(--pa-radius-xs);background:var(--pa-color-white);min-width:0;min-height:96px;padding:var(--pa-space-2-5);box-shadow:0 0 0 1px var(--pa-color-edge);cursor:pointer;transition-property:background-color,box-shadow,transform;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard);grid-template-columns:22px 96px minmax(0,1fr);display:grid}.agency-draft-card .agency-attachment-option.is-selected{background:var(--pa-color-accent-50);box-shadow:0 0 0 2px rgb(var(--pa-rgb-accent-600)/.42)}.agency-draft-card .agency-attachment-option:active:not(:has(input:disabled)){transform:scale(.96)}.agency-draft-card .agency-attachment-option:has(input:disabled){cursor:default}.agency-draft-card .agency-attachment-option input{width:20px;height:20px;accent-color:var(--accent);margin:0}.agency-attachment-file-icon,.agency-attachment-thumbnail{border-radius:calc(var(--pa-radius-xs) - 2px);width:96px;height:64px}.agency-attachment-thumbnail{object-fit:cover;outline:1px solid #0000001a;display:block}.agency-attachment-file-icon{background:var(--pa-color-surface-soft);color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-semibold);place-items:center;display:grid}.agency-attachment-option-copy{gap:var(--pa-space-1);min-width:0;display:grid}.agency-attachment-option-copy small,.agency-attachment-option-copy strong{overflow-wrap:anywhere}.agency-attachment-option-copy strong{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm)}.agency-attachment-empty,.agency-attachment-note,.agency-attachment-option-copy small{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);text-wrap:pretty;line-height:1.45}.agency-draft-card input,.agency-draft-card textarea{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);width:100%;color:var(--pa-color-ink-900);font:inherit;padding:var(--pa-space-3)}.agency-draft-card textarea{resize:vertical;min-height:88px}.agency-draft-card .agency-source-note,.agency-draft-card .privacy-caption,.agency-draft-card label:has(textarea){grid-column:1/-1}.agency-draft-card label:has(textarea) textarea{min-height:180px}.agency-draft-card.is-locked input:disabled,.agency-draft-card.is-locked textarea:disabled{opacity:1;background:var(--pa-color-surface-glass);color:var(--pa-color-ink-700);cursor:not-allowed;box-shadow:inset 0 0 0 1px var(--pa-color-edge);border-color:#0000}.agency-address-feedback.is-locked{background:var(--pa-color-surface-glass);color:var(--pa-color-ink-500)}.agency-draft-card button{border:1px solid var(--accent);border-radius:var(--pa-radius-sm);background:var(--accent);color:var(--pa-color-white);padding:var(--pa-space-3) var(--pa-space-4);justify-self:start;font-weight:650}.agency-compose-actions{justify-content:flex-start;align-items:center;gap:var(--pa-space-2-5);flex-wrap:wrap;grid-column:1/-1;display:flex}.agency-compose-actions button{min-height:44px;transition-property:transform,box-shadow;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard)}.agency-compose-actions button:active:not(:disabled){transform:scale(var(--pa-motion-press-scale))}.agency-send-state{justify-content:space-between;align-items:center;gap:var(--pa-space-3);border-radius:var(--pa-radius-sm);background:var(--pa-color-success-bg);padding:var(--pa-space-3);box-shadow:0 0 0 1px var(--pa-color-success-border);flex-wrap:wrap;grid-column:1/-1;display:flex}.agency-send-confirmation{align-items:center;gap:var(--pa-space-2-5);min-width:0;display:flex}.agency-send-confirmation-icon{background:var(--pa-color-white);width:40px;height:40px;color:var(--pa-color-success-text);font-size:var(--pa-text-lg);box-shadow:0 0 0 1px var(--pa-color-success-border);border-radius:50%;flex:0 0 40px;place-items:center;font-weight:800;display:inline-grid}.agency-send-confirmation-copy{gap:var(--pa-space-0-75);min-width:0;display:grid}.agency-send-confirmation-copy strong{color:var(--pa-color-success-text);font-size:var(--pa-text-ui);text-wrap:balance;font-weight:750}.agency-send-meta{color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm);font-variant-numeric:tabular-nums;overflow-wrap:anywhere;text-wrap:pretty}.agency-repeat-request-actions,.agency-send-actions{align-items:center;gap:var(--pa-space-2);flex-wrap:wrap;display:flex}.agency-send-actions{justify-content:flex-end}.agency-draft-card .agency-repeat-request-actions .secondary-action,.agency-draft-card .agency-repeat-request-head .secondary-action,.agency-draft-card .agency-send-actions .secondary-action{border-color:var(--pa-color-edge);background:var(--pa-color-white);color:var(--accent);box-shadow:0 1px 2px rgb(var(--pa-rgb-shadow)/.06);transition-property:background-color,box-shadow,transform;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard)}.agency-draft-card .agency-repeat-request-actions .secondary-action:hover:not(:disabled),.agency-draft-card .agency-repeat-request-head .secondary-action:hover:not(:disabled),.agency-draft-card .agency-send-actions .secondary-action:hover:not(:disabled){background:var(--pa-color-accent-50);box-shadow:0 0 0 1px rgb(var(--pa-rgb-accent-600)/.16)}.agency-draft-card .agency-repeat-request-actions button:active:not(:disabled),.agency-draft-card .agency-send-actions button:active:not(:disabled){transform:scale(var(--pa-motion-press-scale))}.agency-repeat-request-card{gap:var(--pa-space-3);border-radius:var(--pa-radius-sm);background:var(--pa-color-accent-50);padding:var(--pa-space-4);box-shadow:0 0 0 1px rgb(var(--pa-rgb-accent-600)/.14);grid-column:1/-1;display:grid}.agency-repeat-request-head{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-3);display:flex}.agency-repeat-request-head .eyebrow,.agency-repeat-request-head h4,.agency-repeat-request-note{margin:0}.agency-repeat-request-head h4{color:var(--pa-color-ink-900);font-size:var(--pa-text-lg);text-wrap:balance}.agency-repeat-request-note{max-width:78ch;color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm);text-wrap:pretty;line-height:1.5}.agency-draft-card .agency-repeat-request-card textarea{min-height:140px}.agency-template-row{align-items:center;gap:var(--pa-space-2);flex-wrap:wrap;display:flex}.agency-template-row>span{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);font-weight:650}.agency-template-row button{background:var(--pa-color-white);color:var(--accent)}.agency-history,.agency-template-row button{box-shadow:inset 0 0 0 1px var(--pa-color-edge)}.agency-history{gap:var(--pa-space-4);margin-bottom:var(--pa-space-4);border-radius:var(--pa-radius-card);background:var(--pa-color-surface-glass);padding:var(--pa-space-4);display:grid}.agency-history-head{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-4);display:flex}.agency-history-empty,.agency-history-head h4,.agency-history-head p{margin:0}.agency-history-head h4{color:var(--pa-color-ink-900);font-size:var(--pa-text-xl);text-wrap:balance}.agency-history-empty,.agency-history-head p{margin-top:var(--pa-space-1);color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);text-wrap:pretty;line-height:1.45}.agency-history-controls{justify-content:flex-end;align-items:center;gap:var(--pa-space-2);display:flex}.agency-history-controls>span{border-radius:var(--pa-radius-pill);background:var(--pa-color-white);padding:var(--pa-space-1-5) var(--pa-space-3);color:var(--accent);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);box-shadow:inset 0 0 0 1px var(--pa-color-edge);font-variant-numeric:tabular-nums;flex:none}.agency-history-controls button{min-height:40px;transition-property:background-color,box-shadow,scale;transition-duration:var(--pa-motion-duration-fast);transition-timing-function:var(--pa-motion-ease-standard)}.agency-history-controls button:active:not(:disabled){scale:.96}.agency-review-bar{justify-content:space-between;align-items:center;gap:var(--pa-space-4);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface-glass);padding:var(--pa-space-4);box-shadow:inset 0 0 0 1px var(--pa-color-edge);display:flex}.agency-review-bar>div{gap:var(--pa-space-1);min-width:0;display:grid}.agency-review-bar p,.agency-review-bar strong{margin:0}.agency-review-bar strong{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-bold)}.agency-review-bar p{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);text-wrap:pretty;line-height:1.45}.agency-review-bar button{border:1px solid var(--accent);border-radius:var(--pa-radius-sm);background:var(--accent);min-height:44px;color:var(--pa-color-white);padding:var(--pa-space-3) var(--pa-space-4);flex:none;font-weight:650}.agency-review-bar button:disabled{opacity:.48;cursor:not-allowed}.agency-timeline{gap:0;margin:0;padding:0;list-style:none;display:grid;position:relative}.agency-timeline:before{top:var(--pa-space-3);bottom:var(--pa-space-3);background:var(--pa-color-edge);content:"";width:2px;position:absolute;left:11px}.agency-timeline li{gap:var(--pa-space-3);padding-bottom:var(--pa-space-3);grid-template-columns:24px minmax(0,1fr);display:grid;position:relative}.agency-timeline li:last-child{padding-bottom:0}.agency-timeline-marker{z-index:1;width:12px;height:12px;margin-top:var(--pa-space-3);background:var(--accent);box-shadow:0 0 0 4px var(--pa-color-surface-glass);border-radius:50%;justify-self:center}.agency-timeline article{gap:var(--pa-space-2);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);min-width:0;padding:var(--pa-space-3);box-shadow:inset 0 0 0 1px var(--pa-color-edge);display:grid}.agency-timeline article>header{justify-content:space-between;align-items:baseline;gap:var(--pa-space-3);display:flex}.agency-timeline article strong{color:var(--pa-color-ink-900);font-weight:var(--pa-font-weight-bold);text-wrap:pretty}.agency-timeline time{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-variant-numeric:tabular-nums;flex:none}.agency-timeline-recipient{gap:var(--pa-space-1);display:grid}.agency-timeline-recipient span{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs)}.agency-timeline-recipient b{color:var(--accent);font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-semibold);overflow-wrap:anywhere}.agency-timeline article>p{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);text-wrap:pretty;margin:0;line-height:1.45}.agency-response-body{gap:var(--pa-space-2);margin-top:var(--pa-space-1);border-radius:var(--pa-radius-xs);background:var(--pa-color-surface-glass);padding:var(--pa-space-3);box-shadow:inset 0 0 0 1px var(--pa-color-edge);display:grid}.agency-response-body span{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-semibold)}.agency-response-body p{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm);overflow-wrap:anywhere;white-space:pre-wrap;margin:0;line-height:1.55}.agency-timeline-details{margin-top:var(--pa-space-1);border-top:1px solid var(--pa-color-edge);padding-top:var(--pa-space-1)}.agency-timeline-details summary{min-height:40px;color:var(--accent);cursor:pointer;font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-semibold);align-items:center;display:flex}.agency-timeline-details code,.agency-timeline-details span{display:block}.agency-timeline-details code{margin-top:var(--pa-space-1);color:var(--pa-color-ink-700);font-family:var(--pa-font-mono);font-size:var(--pa-text-xs);overflow-wrap:anywhere}.delivery-log{color:var(--pa-color-ink-500);font-weight:800}.delivery-outcome-list{gap:var(--pa-space-2);margin:0;padding:0;list-style:none;display:grid}.delivery-outcome-list li{gap:var(--pa-space-1) var(--pa-space-3);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface);padding:var(--pa-space-2-5);grid-template-columns:minmax(0,1fr) auto;display:grid}.delivery-outcome-list strong{color:var(--pa-color-ink-900)}.delivery-outcome-list span{color:var(--pa-color-ink-700);font-weight:800}.delivery-outcome-list small{color:var(--pa-color-status-attention);grid-column:1/-1}.management-note{margin:var(--pa-space-2-5) 0 0;border:1px dashed var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface-glass);color:var(--pa-color-ink-500);padding:var(--pa-space-2-5) var(--pa-space-3);font-size:var(--pa-text-ui-sm);font-weight:700}.admin-ops-workbench,.analytics-workbench{gap:var(--pa-space-4-5);grid-template-columns:repeat(2,minmax(0,1fr));align-items:start;display:grid}.analytics-grid{gap:var(--pa-space-2-5);grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.admin-ops-workbench>section,.analytics-workbench>section{min-width:0}.admin-crud-controls{gap:var(--pa-space-3);border:1px solid var(--pa-color-accent-100);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface-soft);padding:var(--pa-space-3);grid-column:1/-1;grid-template-columns:repeat(4,minmax(0,1fr));display:grid}.crud-control-card{gap:var(--pa-space-2-5);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);min-width:0;padding:var(--pa-space-3);display:grid}.crud-control-card h3{color:var(--pa-color-ink-900);font-size:var(--pa-text-md);margin:0}.crud-control-card label{gap:var(--pa-space-1-5);color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);font-weight:800;display:grid}.crud-control-card input,.crud-control-card select{min-width:0}.crud-control-card button,.crud-control-card input,.crud-control-card select,.segmented-admin-control button,.toggle-list button{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);min-height:36px;color:var(--pa-color-ink-900);padding:0 var(--pa-space-2-5)}.crud-control-card button,.segmented-admin-control button,.toggle-list button{transition:background-color var(--pa-motion-duration-fast) var(--pa-motion-ease-standard),border-color var(--pa-motion-duration-fast) var(--pa-motion-ease-standard),color var(--pa-motion-duration-fast) var(--pa-motion-ease-standard),transform var(--pa-motion-duration-press) var(--pa-motion-ease-standard);font-weight:800}.crud-control-card button[aria-pressed=true],.segmented-admin-control button[aria-pressed=true],.toggle-list button[aria-pressed=true]{border-color:var(--accent);background:var(--pa-color-accent-50);color:var(--accent)}.segmented-admin-control,.toggle-list{gap:var(--pa-space-2);display:grid}.crud-control-card output,.crud-control-card small{color:var(--pa-color-ink-700);font-size:var(--pa-text-xs);overflow-wrap:anywhere;line-height:1.4}.admin-ops-workbench h3,.analytics-workbench h3{margin:0 0 var(--pa-space-2-5);color:var(--pa-color-ink-900);font-size:var(--pa-text-base);line-height:var(--pa-leading-compact)}.analytics-grid .metric{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface-glass)}.legal-editor{grid-row:span 2}.mode-grid,.response-list,.version-timeline{gap:var(--pa-space-2-5);margin:0;display:grid}.mode-row,.response-list div,.version-row{gap:var(--pa-space-2-5);border-top:1px solid var(--pa-color-edge);padding-top:var(--pa-space-2-5);grid-template-columns:minmax(54px,auto) minmax(110px,auto) minmax(0,1fr);align-items:start;display:grid}.mode-row span,.response-list dt,.version-row span{color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm);font-weight:800}.mode-row strong,.response-list dd,.version-row strong{color:var(--accent);overflow-wrap:anywhere;margin:0;font-weight:800}.legal-panel p,.mode-row p,.mode-row small,.version-row p{color:var(--pa-color-ink-700);line-height:var(--pa-leading-ui);overflow-wrap:anywhere;margin:0}.mode-row small{color:var(--pa-color-ink-500);grid-column:3;font-weight:700}@media (max-width:1180px){.audit-workspace,.operator-workbench{grid-template-columns:1fr}.selected-appeal-panel{max-height:none;position:static;overflow:visible}.admin-crud-controls,.admin-ops-workbench,.analytics-workbench,.detail-grid,.legal-workbench,.ops-metrics,.response-editor-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.reply-status-rail,.response-editor .response-editor-grid,.response-editor-loading{grid-template-columns:1fr}.reply-skeleton-card.is-delivery,.reply-skeleton-card.is-preview{grid-area:auto/1}.response-editor .citizen-conversation-card,.response-editor .reply-compose-card,.response-editor .reply-delivery-card,.response-editor .reply-preview-card,.response-editor .reply-publish-card{grid-area:auto/1;position:static}.response-editor .reply-preview-card{grid-row:3}.response-editor .reply-delivery-card{grid-row:4}.response-editor .reply-publish-card{grid-row:5;grid-template-columns:1fr}.response-editor .reply-command-bar,.response-editor .reply-publish-card>.delivery-log,.response-editor .reply-publish-card>.delivery-outcome-list,.response-editor .reply-publish-card>.reply-readiness-summary,.response-editor .reply-publish-card>.reply-section-heading{grid-area:auto/1}}@media (max-width:820px){.reply-quick-delivery{grid-template-columns:1fr}.reply-quick-command{align-items:stretch;display:grid}}@media (max-width:760px){.operator-shell-auth .operator-content{min-height:100dvh;padding:var(--pa-space-3)}.auth-gate-card{border-radius:18px}.auth-gate-header{min-height:64px;padding:var(--pa-space-3) var(--pa-space-4)}.auth-gate-main{padding:var(--pa-space-4)}.operator-brand{min-height:36px;font-size:var(--pa-text-lg)}.operator-content,.operator-topbar{padding:var(--pa-space-3-5)}.operator-topbar{gap:var(--pa-space-3)}.operator-topbar h1{font-size:var(--pa-text-xl)}.operator-topbar p{font-size:var(--pa-text-ui-sm)}.operator-topbar,.pane-heading{flex-direction:column}.queue-command-bar{justify-items:stretch;min-width:0}.filter-row,.queue-search{justify-content:flex-start}.detail-grid,.operator-workbench,.response-editor-grid{grid-template-columns:1fr}.ops-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.metric-link:nth-child(n+3){border-top:1px solid var(--pa-color-edge)}.metric-link+.metric-link{border-left:0}.metric-link:nth-child(2n){border-left:1px solid var(--pa-color-edge)}.metric{min-height:92px;padding:var(--pa-space-3)}.metric strong{white-space:nowrap}.queue-search{grid-template-columns:1fr auto;width:100%;display:grid}.queue-search label{grid-column:1/-1}.queue-search input{width:100%}.legal-workbench{grid-template-columns:1fr}.queue-view-strip{display:grid}.operator-workbench .selected-appeal-panel,.queue-scroll-frame{display:none}.operator-workbench .queue-card-list{max-height:none;padding-right:0;display:grid;overflow:visible}.appeal-context-head{gap:var(--pa-space-3);padding:var(--pa-space-3-5);grid-template-columns:minmax(0,1fr)}.appeal-context-back{grid-column:1/-1;justify-self:start}.appeal-context-identity{grid-column:1;grid-template-columns:1fr}.appeal-context-identity h2,.appeal-context-identity small,.appeal-context-identity>span{grid-column:1}.appeal-context-identity h2{margin-top:var(--pa-space-1);font-size:var(--pa-text-lg)}.appeal-context-head>.status-chip{grid-column:1;place-self:start}.appeal-context-nav{grid-template-columns:repeat(2,minmax(0,1fr));display:grid;overflow:visible}.appeal-context-nav a{min-width:0;padding:0 var(--pa-space-2-5);font-size:var(--pa-text-xs);line-height:var(--pa-leading-label);text-align:center;white-space:normal}.agency-response-review>header,.citizen-conversation-head,.response-editor .reply-compose-head{display:grid}.response-editor .channel-picker,.response-editor .channel-picker.is-compact,.response-editor .reply-command-actions{grid-template-columns:1fr}.reply-load-error{display:grid}.reply-load-error button{width:100%}.appeal-final-actions .appeal-delete-block,.operator-destructive-actions{grid-template-columns:1fr}.channel-picker{justify-content:flex-start}.response-editor .citizen-conversation-card,.response-editor .reply-compose-card,.response-editor .reply-delivery-card,.response-editor .reply-preview-card,.response-editor .reply-publish-card{padding:var(--pa-space-3-5);border-radius:18px}.citizen-conversation-summary{justify-items:start}.citizen-conversation-log{height:clamp(300px,52dvh,460px);padding:var(--pa-space-3)}.citizen-conversation-log-wrap.has-new-messages .citizen-conversation-log{padding-bottom:calc(var(--pa-space-3) + 50px)}.citizen-conversation-message article{max-width:94%}.agency-review-options,.reply-kind-switch{grid-template-columns:1fr}.reply-kind-switch{width:100%;min-width:0;max-width:100%}.reply-kind-switch button{padding-inline:var(--pa-space-3);white-space:normal}.reply-quick-command{padding-bottom:max(0px,env(safe-area-inset-bottom))}.reply-quick-command button,.reply-quick-command>div{width:100%}.citizen-conversation-sync-error,.reply-send-error{flex-direction:column;align-items:stretch}.response-editor .reply-compose-head,.response-editor .reply-preview-head,.response-editor .reply-section-heading{align-items:flex-start}.reply-cabinet-destination{grid-template-columns:auto minmax(0,1fr)}.reply-required-label{grid-column:2;justify-self:start}.admin-crud-controls,.admin-ops-workbench,.analytics-grid,.analytics-workbench{grid-template-columns:1fr}.legal-editor{grid-row:auto}.mode-row,.response-list div,.version-row{grid-template-columns:1fr}.mode-row small{grid-column:auto}.metric+.metric{border-top:1px solid var(--pa-color-edge);border-left:0}.queue-table{display:none}.queue-card-list{gap:var(--pa-space-3);display:grid}.agency-thread-head{display:grid}.agency-address-tools,.agency-control-grid,.agency-draft-card{grid-template-columns:1fr}.agency-address-tools .secondary-action{width:100%}.agency-attachment-options{grid-template-columns:1fr}.agency-draft-card .agency-attachment-option{grid-template-columns:22px 72px minmax(0,1fr)}.agency-attachment-file-icon,.agency-attachment-thumbnail{width:72px;height:52px}.agency-send-state{align-items:stretch}.agency-compose-actions,.agency-repeat-request-actions,.agency-repeat-request-head,.agency-send-actions{grid-template-columns:1fr;display:grid}.agency-escalation-chain>header,.agency-history-head,.agency-portfolio>header,.agency-recipient-batch>header,.agency-timeline article>header{display:grid}.agency-escalation-chain li,.agency-portfolio li{grid-template-columns:auto minmax(0,1fr)}.agency-escalation-status,.agency-portfolio-meta{grid-column:2;justify-self:start;justify-items:start}.agency-portfolio-actions{flex-direction:column;grid-column:2;align-items:stretch;width:100%}.agency-response-review-button,.agency-thread-select-button{width:100%}.agency-recipient-rows fieldset{grid-template-columns:1fr}.agency-recipient-remove,.agency-recipient-row-meta{grid-area:auto/1}.agency-recipient-add{justify-self:stretch;width:100%}.agency-review-actions{display:grid}.agency-review-actions button{width:100%}.agency-review-bar{display:grid}.agency-review-bar button{width:100%}.agency-history-controls,.agency-timeline time{justify-self:start}.agency-history-controls{flex-direction:column;align-items:stretch}.agency-draft-card .agency-compose-actions button,.agency-draft-card .agency-repeat-request-actions button,.agency-draft-card .agency-repeat-request-head button,.agency-draft-card .agency-send-actions button{width:100%}.help-tooltip-bubble{max-width:min(280px,calc(100vw - var(--pa-space-7)));left:0;right:auto}}body{background-image:var(--pa-page-wash);background-repeat:no-repeat;background-attachment:fixed}.elevate-sm{box-shadow:var(--pa-shadow-sm)}.elevate-md{box-shadow:var(--pa-shadow-md)}.status-chip.status-progress{color:var(--pa-color-status-progress);background:var(--pa-color-status-progress-bg)}.status-chip.status-resolved{color:var(--pa-color-status-resolved);background:var(--pa-color-status-resolved-bg)}.status-chip.status-attention{color:var(--pa-color-status-attention);background:var(--pa-color-status-attention-bg)}.legal-panel{box-shadow:var(--pa-shadow-sm)}.auth-context-grid{gap:var(--pa-space-3);margin-top:var(--pa-space-4);grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.auth-context-grid article{align-content:start;gap:var(--pa-space-1-5);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface);min-width:0;padding:var(--pa-space-3);display:grid}.auth-context-grid span{color:var(--pa-color-ink-500);font-size:var(--pa-text-xs);text-transform:uppercase;font-weight:900}.auth-context-grid strong{color:var(--accent);font-size:var(--pa-text-base);overflow-wrap:anywhere}.auth-context-grid p,.auth-support-note{color:var(--pa-color-ink-700);line-height:var(--pa-leading-ui);margin:0}.auth-checklist{gap:var(--pa-space-2);margin:var(--pa-space-4) 0 0;color:var(--pa-color-ink-900);counter-reset:auth-step;padding:0;font-weight:700;list-style:none;display:grid}.auth-checklist li{gap:var(--pa-space-2);align-items:center;display:flex}.auth-checklist li:before{border-radius:var(--pa-radius-pill);background:var(--pa-color-accent-50);width:24px;height:24px;color:var(--accent);content:counter(auth-step);counter-increment:auth-step;font-size:var(--pa-text-xs);flex:0 0 24px;place-items:center;font-weight:900;display:inline-grid}.auth-support-note{margin-top:var(--pa-space-3);font-size:var(--pa-text-ui-sm)}.gate-assurances{align-items:start;gap:var(--pa-space-4);margin-top:var(--pa-space-6);grid-template-columns:repeat(3,1fr);display:grid}.gate-assurance{background:var(--pa-color-surface);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-card);box-shadow:var(--pa-shadow-sm);padding:var(--pa-space-4);transition:transform var(--pa-motion-duration-fast) var(--pa-motion-ease-standard),box-shadow var(--pa-motion-duration-fast) var(--pa-motion-ease-standard);align-content:start;display:grid}.gate-assurance:hover{transform:translateY(var(--pa-motion-lift-y));box-shadow:var(--pa-shadow-md)}.gate-assurance strong{margin-bottom:var(--pa-space-1);color:var(--pa-color-ink-900);display:block}.gate-assurance p{color:var(--pa-color-ink-700);line-height:var(--pa-leading-body-tight);margin:0}.operator-footer{margin-top:var(--pa-space-8);padding-top:var(--pa-space-4);border-top:1px solid var(--pa-color-edge);color:var(--pa-color-ink-500);font-size:var(--pa-text-ui-sm)}.analytics-grid .metric strong,.metric strong,.queue-table td:first-child a{font-family:var(--pa-font-mono);font-variant-numeric:tabular-nums;letter-spacing:0}.priority,.status-chip{font-variant-numeric:tabular-nums}@media (max-width:720px){.auth-context-grid,.gate-assurances{grid-template-columns:1fr}}@media (prefers-reduced-motion:reduce){.reply-skeleton-card{animation:none}.action-row button,.agency-compose-actions button,.agency-history-controls button,.agency-recipient-add,.agency-recipient-remove,.agency-repeat-request-actions button,.agency-response-review-button,.agency-review-actions button,.agency-send-actions button,.agency-thread-select-button,.appeal-context-back,.appeal-context-nav a,.auth-primary-action,.channel-picker button,.citizen-conversation-new,.citizen-conversation-sync-error button,.crud-control-card button,.filter-row button,.gate-assurance,.primary-action,.queue-search button,.reply-command-bar button,.reply-quick-command button,.reply-send-error button,.segmented-admin-control button,.toggle-list button{transition:none}.action-row button:active,.agency-compose-actions button:active,.agency-history-controls button:active,.agency-recipient-add:active,.agency-recipient-remove:active,.agency-repeat-request-actions button:active,.agency-response-review-button:active,.agency-review-actions button:active,.agency-send-actions button:active,.agency-thread-select-button:active,.appeal-context-back:active,.appeal-context-nav a:active,.auth-primary-action:active,.channel-picker button:active,.citizen-conversation-new:active,.citizen-conversation-sync-error button:active,.crud-control-card button:active,.filter-row button:active,.primary-action:active,.queue-search button:active,.reply-command-bar button:active,.reply-quick-command button:active,.reply-send-error button:active,.segmented-admin-control button:active,.toggle-list button:active{transform:scale(1)}.gate-assurance:hover{transform:none}}.agency-workflow{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-lg);background:var(--pa-color-white);box-shadow:var(--pa-admin-shadow-border);padding:clamp(var(--pa-space-3),3vw,var(--pa-space-5))}.agency-workflow,.agency-workflow-stages{gap:var(--pa-space-3);min-width:0;display:grid}.agency-workflow button{cursor:pointer}.agency-workflow button:disabled{cursor:not-allowed;opacity:.52}.agency-workflow-agency-card,.agency-workflow-composer footer,.agency-workflow-document>header,.agency-workflow-form>header,.agency-workflow-modal>header,.agency-workflow-sendbar,.agency-workflow-stage-head,.agency-workflow-thread>header{justify-content:space-between;align-items:center;gap:var(--pa-space-3);display:flex}.agency-workflow-agency-card small,.agency-workflow-card-meta,.agency-workflow-document header span,.agency-workflow-empty p,.agency-workflow-form p,.agency-workflow-hint,.agency-workflow-modal p,.agency-workflow-sendbar p,.agency-workflow-stage-head small,.agency-workflow-thread header span{color:var(--pa-color-ink-600)}.agency-workflow-empty p,.agency-workflow-form p,.agency-workflow-modal h4,.agency-workflow-modal p,.agency-workflow-sendbar p{margin:0}.agency-workflow-notice{min-height:20px;color:var(--pa-color-ink-700);font-size:var(--pa-text-sm);margin:0}.agency-workflow-stage{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-md);background:var(--pa-color-white);overflow:clip}.agency-workflow-stage.is-locked{background:var(--pa-color-bg-subtle)}.agency-workflow-stage-head{width:100%;min-height:76px;padding:var(--pa-space-3) var(--pa-space-4);color:var(--pa-color-ink-900);text-align:left;background:0 0;border:0}.agency-workflow-stage-head>span:nth-child(2){gap:var(--pa-space-0-75);flex:1;display:grid}.agency-workflow-stage-head>b{align-items:center;gap:var(--pa-space-2);color:var(--pa-color-accent-700);font-size:var(--pa-text-sm);display:flex}.agency-workflow-stage-head>b>span:first-child:not(:last-child){background:var(--pa-color-accent-50);padding:var(--pa-space-1) var(--pa-space-2);border-radius:999px}.agency-workflow-step{background:var(--pa-color-accent-600);width:36px;height:36px;color:var(--pa-color-white);border-radius:50%;flex:none;place-items:center;font-weight:800;display:grid}.agency-workflow-stage-body{gap:var(--pa-space-3);border-top:1px solid var(--pa-color-edge);background:var(--pa-color-bg-subtle);padding:var(--pa-space-4);display:grid}.agency-workflow-split{gap:var(--pa-space-3);grid-template-columns:minmax(250px,.34fr) minmax(0,1fr);align-items:start;display:grid}.agency-workflow-panel,.agency-workflow-sidebar{min-width:0}.agency-workflow-sidebar{gap:var(--pa-space-3);top:var(--pa-space-3);display:grid;position:sticky}.agency-workflow-agency-detail>header,.agency-workflow-section-intro,.agency-workflow-send-result>header,.agency-workflow-sidebar>header{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-3);display:flex}.agency-workflow-agency-detail header p,.agency-workflow-agency-detail header span,.agency-workflow-section-intro p,.agency-workflow-send-result header span,.agency-workflow-sidebar>header span{color:var(--pa-color-ink-600);font-size:var(--pa-text-sm);margin:0}.agency-workflow-panel{gap:var(--pa-space-3);display:grid}.agency-workflow-sidebar-list{gap:var(--pa-space-2);display:grid}.agency-workflow-sidebar-list button{gap:var(--pa-space-1);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);padding:var(--pa-space-3);color:var(--pa-color-ink-900);text-align:left;display:grid}.agency-workflow-agency-card.is-selected,.agency-workflow-sidebar-list button.is-active{border-color:var(--pa-color-accent-600);box-shadow:inset 3px 0 0 var(--pa-color-accent-600)}.agency-workflow-sidebar-list button span{color:var(--pa-color-ink-600);font-size:var(--pa-text-xs)}.agency-workflow-tree{gap:var(--pa-space-2);margin:0;padding:0;list-style:none;display:grid}.agency-workflow-tree .agency-workflow-tree{margin-top:var(--pa-space-2);margin-left:clamp(var(--pa-space-3),5vw,var(--pa-space-6));border-left:2px solid rgb(var(--pa-rgb-accent-600)/.18);padding-left:var(--pa-space-3)}.agency-workflow-agency-card{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);padding:var(--pa-space-3);flex-wrap:wrap}.agency-workflow-sidebar .agency-workflow-agency-card{gap:var(--pa-space-2);padding:var(--pa-space-2-5);display:grid}.agency-workflow-sidebar .agency-workflow-branch-toggle{min-width:0}.agency-workflow-sidebar .agency-workflow-card-meta{justify-content:flex-start}.agency-workflow-branch-toggle{align-items:center;gap:var(--pa-space-2);min-width:min(320px,100%);color:var(--pa-color-ink-900);text-align:left;background:0 0;border:0;flex:1;display:flex}.agency-workflow-branch-toggle>span:first-child{background:var(--pa-color-accent-50);width:28px;height:28px;color:var(--pa-color-accent-700);border-radius:50%;place-items:center;display:grid}.agency-workflow-branch-toggle>span:last-child{gap:var(--pa-space-0-75);display:grid}.agency-workflow-assessment div,.agency-workflow-attachments,.agency-workflow-card-actions,.agency-workflow-card-meta,.agency-workflow-composer footer>div,.agency-workflow-document footer,.agency-workflow-form-actions,.agency-workflow-modal footer{align-items:center;gap:var(--pa-space-2);flex-wrap:wrap;display:flex}.agency-workflow-card-meta{font-size:var(--pa-text-sm);justify-content:flex-end}.agency-workflow-status{background:var(--pa-color-info-bg);width:fit-content;padding:var(--pa-space-1-5) var(--pa-space-2-5);color:var(--pa-color-info-text);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);border-radius:999px}.agency-workflow-status.is-delivered,.agency-workflow-status.is-ready{background:var(--pa-color-success-bg);color:var(--pa-color-success-text)}.agency-workflow-error,.agency-workflow-status.is-failed{background:var(--pa-color-danger-bg);color:var(--pa-color-danger-text)}.agency-workflow .secondary-action,.agency-workflow-danger,.agency-workflow-diagnostics-link,.agency-workflow-primary{border:1px solid var(--pa-color-accent-600);border-radius:var(--pa-radius-sm);min-height:40px;padding:0 var(--pa-space-3);font-weight:var(--pa-font-weight-bold)}.agency-workflow-primary{background:var(--pa-color-accent-600);color:var(--pa-color-white)}.agency-workflow-diagnostics-link{border-color:var(--pa-color-border-strong);justify-content:center;align-items:center;text-decoration:none;display:inline-flex}.agency-workflow .secondary-action,.agency-workflow-diagnostics-link{background:var(--pa-color-white);color:var(--pa-color-accent-700)}.agency-workflow-danger{border-color:var(--pa-color-danger-border);background:var(--pa-color-white);color:var(--pa-color-danger-text)}.agency-workflow-agency-detail,.agency-workflow-assessment,.agency-workflow-composer,.agency-workflow-document,.agency-workflow-empty,.agency-workflow-escalation,.agency-workflow-form,.agency-workflow-sendbar,.agency-workflow-thread,.agency-workflow-unlinked{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);padding:var(--pa-space-4)}.agency-workflow-agency-detail,.agency-workflow-assessment,.agency-workflow-composer,.agency-workflow-document,.agency-workflow-escalation,.agency-workflow-form,.agency-workflow-thread{gap:var(--pa-space-3);display:grid}.agency-workflow-agency-detail>header>div{gap:var(--pa-space-1);display:grid}.agency-workflow-agency-detail h4,.agency-workflow-section-intro p,.agency-workflow-send-result h4{margin:0}.agency-workflow-requisites{gap:var(--pa-space-2);grid-template-columns:repeat(2,minmax(0,1fr));margin:0;display:grid}.agency-workflow-requisites>div{border-radius:var(--pa-radius-sm);background:var(--pa-color-bg-subtle);padding:var(--pa-space-3)}.agency-workflow-requisites dt{color:var(--pa-color-ink-600);font-size:var(--pa-text-xs)}.agency-workflow-requisites dd{margin:var(--pa-space-1) 0 0;color:var(--pa-color-ink-900);font-weight:var(--pa-font-weight-bold)}.agency-workflow-unlinked{border:1px dashed var(--pa-color-border-strong);border-radius:var(--pa-radius-sm);background:var(--pa-color-bg-subtle);padding:var(--pa-space-3)}.agency-workflow-unlinked summary{cursor:pointer;font-weight:var(--pa-font-weight-bold)}.agency-workflow-unlinked>p{color:var(--pa-color-ink-600)}.agency-workflow-unlinked ul{gap:var(--pa-space-2);margin:0;padding:0;list-style:none;display:grid}.agency-workflow-unlinked li{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-3);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);padding:var(--pa-space-3);display:flex}.agency-workflow-unlinked li>div{gap:var(--pa-space-1);min-width:0;display:grid}.agency-workflow-unlinked li span{color:var(--pa-color-ink-600);font-size:var(--pa-text-xs)}.agency-workflow-unlinked li p{margin:var(--pa-space-1) 0 0;-webkit-line-clamp:3;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.agency-workflow-form>header button,.agency-workflow-modal>header button{color:var(--pa-color-ink-600);font-size:var(--pa-text-2xl);background:0 0;border:0}.agency-workflow-fields{gap:var(--pa-space-3);grid-template-columns:repeat(2,minmax(0,1fr));display:grid}.agency-workflow label,.agency-workflow-document label{gap:var(--pa-space-1-5);color:var(--pa-color-ink-800);font-size:var(--pa-text-sm);font-weight:var(--pa-font-weight-bold);display:grid}.agency-workflow input,.agency-workflow textarea{border:1px solid var(--pa-color-border-strong);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);width:100%;padding:var(--pa-space-2-5) var(--pa-space-3);color:var(--pa-color-ink-900);font-weight:var(--pa-font-weight-regular)}.agency-workflow input:is(.is-invalid,[aria-invalid=true]),.agency-workflow textarea:is(.is-invalid,[aria-invalid=true]){border-color:var(--pa-color-danger-border);background:var(--pa-color-danger-bg);box-shadow:0 0 0 2px var(--pa-color-danger-bg)}.agency-workflow-error-summary,.agency-workflow-field-error{color:var(--pa-color-danger-text);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold)}.agency-workflow-error-summary,.agency-workflow-valid-summary{margin:0 auto 0 0}.agency-workflow-valid-summary{color:var(--pa-color-success-text);font-size:var(--pa-text-sm)}.agency-workflow textarea{resize:vertical;min-height:116px;line-height:var(--pa-leading-body)}.agency-workflow-document-source{gap:var(--pa-space-2);border-left:3px solid var(--pa-color-accent-300);border-radius:var(--pa-radius-sm);background:var(--pa-color-bg-subtle);padding:var(--pa-space-3);display:grid}.agency-workflow-document-source p{color:var(--pa-color-ink-700);margin:0}.agency-workflow-composer footer,.agency-workflow-document footer,.agency-workflow-form-actions,.agency-workflow-modal footer{justify-content:flex-end}.agency-workflow-documents{gap:var(--pa-space-3);grid-template-columns:repeat(auto-fit,minmax(min(420px,100%),1fr));display:grid}.agency-workflow-document>header>div,.agency-workflow-thread>header>div{gap:var(--pa-space-1);display:grid}.agency-workflow-error{border-radius:var(--pa-radius-sm);padding:var(--pa-space-2-5);margin:0}.agency-workflow-warning{gap:var(--pa-space-1)}.agency-workflow-prepared-state,.agency-workflow-warning{border:1px solid var(--pa-color-warning-border);border-radius:var(--pa-radius-sm);background:var(--pa-color-warning-bg);padding:var(--pa-space-3);color:var(--pa-color-warning-text);display:grid}.agency-workflow-prepared-state{gap:var(--pa-space-2)}.agency-workflow-prepared-state>div{justify-content:space-between;align-items:center;gap:var(--pa-space-2);display:flex}.agency-workflow-prepared-state span{background:var(--pa-color-white);padding:var(--pa-space-1) var(--pa-space-2);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);border-radius:999px}.agency-workflow-prepared-state p{margin:0}.agency-workflow-prepared-state.is-ready{border-color:var(--pa-color-success-border);background:var(--pa-color-success-bg);color:var(--pa-color-success-text)}.agency-workflow-preview-link{width:fit-content;color:var(--pa-color-accent-800);font-weight:var(--pa-font-weight-semibold);text-underline-offset:.2em;text-decoration:underline}.agency-workflow-correspondence{gap:var(--pa-space-3);grid-template-columns:minmax(220px,.34fr) minmax(0,1fr);display:grid}.agency-workflow-correspondence>nav{align-content:start;gap:var(--pa-space-2);display:grid}.agency-workflow-correspondence>nav button{gap:var(--pa-space-1);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);padding:var(--pa-space-3);color:var(--pa-color-ink-900);text-align:left;display:grid}.agency-workflow-correspondence>nav button.is-active{border-color:var(--pa-color-accent-600);box-shadow:inset 3px 0 0 var(--pa-color-accent-600)}.agency-workflow-correspondence>nav span{color:var(--pa-color-ink-600);font-size:var(--pa-text-xs)}.agency-workflow-thread>ol{gap:var(--pa-space-3);margin:0;padding:0;list-style:none;display:grid}.agency-workflow-thread>ol li{gap:var(--pa-space-3);border-top:1px solid var(--pa-color-edge);padding-top:var(--pa-space-3);grid-template-columns:120px minmax(0,1fr);display:grid}.agency-workflow-thread time{color:var(--pa-color-ink-600);font-size:var(--pa-text-xs)}.agency-workflow-thread li p{margin:var(--pa-space-2) 0 0;white-space:pre-wrap}.agency-workflow-event-attachments{gap:var(--pa-space-1-5);margin:var(--pa-space-2) 0 0;flex-wrap:wrap;padding:0;list-style:none;display:flex}.agency-workflow-thread .agency-workflow-event-attachments li{border-top:1px solid var(--pa-color-edge);border:1px solid var(--pa-color-edge);padding:var(--pa-space-0-75) var(--pa-space-2-5);color:var(--pa-color-ink-700);font-size:var(--pa-text-xs);border-radius:999px;grid-template-columns:none;display:block}.agency-workflow-assessment{border-color:var(--pa-color-accent-200);background:var(--pa-color-accent-50)}.agency-workflow-assessment.is-recorded{border-color:var(--pa-color-success-border);background:var(--pa-color-success-bg);color:var(--pa-color-success-text)}.agency-workflow-assessment p,.agency-workflow-escalation p{margin:0}.agency-workflow-escalation{border-color:var(--pa-color-warning-border);background:var(--pa-color-warning-bg);color:var(--pa-color-warning-text)}.agency-workflow-attachments input{opacity:0;width:1px;height:1px;position:absolute;overflow:hidden}.agency-workflow-selected-attachments{gap:var(--pa-space-2);flex-wrap:wrap;margin:0;padding:0;list-style:none;display:flex}.agency-workflow-selected-attachments li{align-items:center;gap:var(--pa-space-2);border:1px solid var(--pa-color-edge);background:var(--pa-color-bg-subtle);padding:var(--pa-space-1) var(--pa-space-2);border-radius:999px;display:flex}.agency-workflow-selected-attachments li>span{gap:var(--pa-space-0-5);display:grid}.agency-workflow-selected-attachments small{color:var(--pa-color-ink-600)}.agency-workflow-selected-attachments button{background:var(--pa-color-white);width:28px;height:28px;color:var(--pa-color-danger-text);border:0;border-radius:50%;place-items:center;display:grid}.agency-workflow-section-intro,.agency-workflow-send-result{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);padding:var(--pa-space-3)}.agency-workflow-section-intro>div:first-child{gap:var(--pa-space-1);display:grid}.agency-workflow-badges,.agency-workflow-result-counts{gap:var(--pa-space-2);flex-wrap:wrap;display:flex}.agency-workflow-badges span,.agency-workflow-result-counts span{background:var(--pa-color-info-bg);padding:var(--pa-space-1) var(--pa-space-2);color:var(--pa-color-info-text);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);border-radius:999px}.agency-workflow-badges span.is-warning,.agency-workflow-result-counts span.is-error{background:var(--pa-color-warning-bg);color:var(--pa-color-warning-text)}.agency-workflow-result-counts span.is-success{background:var(--pa-color-success-bg);color:var(--pa-color-success-text)}.agency-workflow-send-result{gap:var(--pa-space-3);display:grid}.agency-workflow-actions-title,.agency-workflow-send-result p{margin:0}.agency-workflow-table-scroll{overflow-x:auto}.agency-workflow-send-result table{border-collapse:collapse;width:100%;font-size:var(--pa-text-sm)}.agency-workflow-send-result td,.agency-workflow-send-result th{border-top:1px solid var(--pa-color-edge);padding:var(--pa-space-2);text-align:left;vertical-align:top}.agency-workflow-closed,.agency-workflow-empty.is-compact{padding:var(--pa-space-3)}.agency-workflow-closed{border-radius:var(--pa-radius-sm);background:var(--pa-color-bg-subtle);color:var(--pa-color-ink-600);margin:0}.agency-workflow-thread .is-overdue{color:var(--pa-color-danger-text)}.agency-workflow-modal-backdrop{z-index:90;background:rgb(var(--pa-rgb-shadow)/.44);padding:var(--pa-space-4);place-items:center;display:grid;position:fixed;inset:0}.agency-workflow-modal{gap:var(--pa-space-4);border-radius:var(--pa-radius-lg);background:var(--pa-color-white);width:min(620px,100%);box-shadow:0 24px 64px -28px rgb(var(--pa-rgb-shadow)/.66);padding:var(--pa-space-5);display:grid}.agency-workflow-modal header span{color:var(--pa-color-accent-700);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);text-transform:uppercase}.agency-workflow-deadline-change{align-items:end;gap:var(--pa-space-3);grid-template-columns:minmax(0,1fr) auto minmax(0,1fr);display:grid}.agency-workflow-deadline-change>span:first-child{gap:var(--pa-space-2);border-radius:var(--pa-radius-sm);background:var(--pa-color-bg-subtle);padding:var(--pa-space-3);display:grid}@media (max-width:860px){.agency-workflow-agency-card,.agency-workflow-correspondence,.agency-workflow-fields,.agency-workflow-section-intro,.agency-workflow-sendbar,.agency-workflow-split,.appeal-source-stage-body{grid-template-columns:1fr;display:grid}.agency-workflow-card-actions,.agency-workflow-card-meta{justify-content:flex-start}.agency-workflow-sidebar{position:static}}@media (max-width:560px){.agency-workflow{padding:var(--pa-space-2)}.agency-workflow-modal,.agency-workflow-stage-body{padding:var(--pa-space-3)}.agency-workflow-stage-head{padding-inline:var(--pa-space-3);align-items:flex-start}.agency-workflow-stage-head>b{display:none}.agency-workflow-deadline-change,.agency-workflow-thread>ol li{grid-template-columns:1fr}.agency-workflow-deadline-change>span:nth-child(2){transform:rotate(90deg)}.agency-workflow .secondary-action,.agency-workflow-danger,.agency-workflow-primary{width:100%}.agency-workflow-composer footer,.agency-workflow-composer footer>div{grid-template-columns:1fr;width:100%;display:grid}}.appeal-pane h2,.detail-panel h2,.legal-panel h2,.operator-brand,.operator-topbar h1,.pane-heading h2,.raw-text-section h2{font-weight:var(--pa-font-weight-strong)}.action-row button,.appeal-context-back,.appeal-context-nav a,.channel-picker button,.crud-control-card button,.filter-row button,.primary-action,.queue-search button,.reply-command-bar button,.segmented-admin-control button,.toggle-list button{font-weight:var(--pa-font-weight-semibold)}.auth-checklist li:before,.auth-context-grid span,.eyebrow,.priority,.queue-view-strip button,.queue-view-strip span,.status-chip{font-weight:var(--pa-font-weight-bold)}.auth-context-grid strong,.metric strong,.mode-row strong,.queue-table td:first-child a,.response-list dd,.version-row strong{font-weight:var(--pa-font-weight-strong)}.delivery-log,.management-note,.mode-row small,.queue-action-state,.queue-table td:first-child small,.queue-table td>small{font-weight:var(--pa-font-weight-semibold)}.prepared-document-editor{gap:var(--pa-space-4);margin-bottom:var(--pa-space-5);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-md);background:var(--pa-color-surface-soft);padding:var(--pa-space-5);display:grid}.prepared-document-editor>header,.prepared-document-meta,.prepared-document-review>div{justify-content:space-between;align-items:center;gap:var(--pa-space-3);display:flex}.prepared-document-editor h3{margin:var(--pa-space-1) 0 0}.prepared-document-editor header span,.prepared-document-meta,.prepared-document-state{color:var(--pa-color-text-muted)}.prepared-document-form{gap:var(--pa-space-4);display:grid}.prepared-document-form label,.prepared-document-review{gap:var(--pa-space-2);font-weight:var(--pa-font-weight-semibold);display:grid}.prepared-document-form select,.prepared-document-form textarea{border:1px solid var(--pa-color-edge-strong);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface);width:100%;color:var(--pa-color-text);font:inherit;padding:var(--pa-space-3)}.prepared-document-form textarea{resize:vertical}.prepared-document-review{border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);padding:var(--pa-space-4);margin:0}.prepared-document-feedback.is-success,.prepared-document-ready{color:var(--pa-color-success-text)}.prepared-document-feedback.is-error{color:var(--pa-color-danger-text)}.agency-preparation-state{align-items:flex-start;gap:var(--pa-space-3);margin:calc(var(--pa-space-2) * -1) 0 var(--pa-space-4);border:1px solid var(--pa-color-edge);border-radius:var(--pa-radius-sm);background:var(--pa-color-surface-soft);padding:var(--pa-space-3);display:flex}.agency-preparation-state.is-ready{border-color:rgb(var(--pa-rgb-success)/.24);background:var(--pa-color-success-bg)}.agency-preparation-state.is-loading{border-color:rgb(var(--pa-rgb-accent-600)/.2);background:var(--pa-color-accent-50)}.agency-preparation-state.is-error{border-color:rgb(var(--pa-rgb-danger)/.22);background:var(--pa-color-danger-soft)}.agency-preparation-icon{background:var(--pa-color-white);width:36px;height:36px;color:var(--accent);font-weight:var(--pa-font-weight-bold);box-shadow:0 0 0 1px rgb(var(--pa-rgb-shadow)/.07);border-radius:11px;flex:none;place-items:center;display:inline-grid}.agency-preparation-state>div{gap:var(--pa-space-1);display:grid}.agency-preparation-state strong{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm);text-wrap:balance}.agency-preparation-state>div>span{color:var(--pa-color-ink-600);font-size:var(--pa-text-ui-sm);line-height:var(--pa-leading-body-tight);text-wrap:pretty}.agency-address-tools{grid-template-columns:minmax(0,1fr) auto auto}.agency-recipient-dismiss{min-height:44px;color:var(--pa-color-ink-600);padding:0 var(--pa-space-2);font:inherit;font-size:var(--pa-text-ui-sm);font-weight:var(--pa-font-weight-semibold);cursor:pointer;transition-property:color,background-color,transform;transition-duration:var(--pa-motion-duration-fast);background:0 0;border:0}.agency-recipient-dismiss:hover:not(:disabled){border-radius:var(--pa-radius-xs);background:var(--pa-color-surface-soft);color:var(--pa-color-danger-strong)}.agency-autosave-status button:active:not(:disabled),.agency-recipient-dismiss:active:not(:disabled){transform:scale(.96)}.agency-recipient-dismiss:disabled{cursor:not-allowed;opacity:.55}.agency-autosave-status{align-items:center;gap:var(--pa-space-2);min-height:36px;margin:calc(var(--pa-space-1) * -1) 0 0;color:var(--pa-color-ink-600);font-size:var(--pa-text-xs);font-variant-numeric:tabular-nums;grid-column:1/-1;display:flex}.agency-autosave-status>span{background:var(--pa-color-surface-soft);width:22px;height:22px;font-weight:var(--pa-font-weight-bold);border-radius:50%;place-items:center;display:inline-grid}.agency-autosave-status.is-saved{color:var(--pa-color-success-text)}.agency-autosave-status.is-error{color:var(--pa-color-danger-strong)}.agency-autosave-status button{border-radius:var(--pa-radius-xs);color:currentColor;min-height:36px;padding:0 var(--pa-space-2);font:inherit;font-weight:var(--pa-font-weight-bold);text-underline-offset:3px;cursor:pointer;transition-property:background-color,transform;transition-duration:var(--pa-motion-duration-fast);background:0 0;border:0;text-decoration:underline}.agency-reminder-recommended{box-shadow:0 0 0 2px rgb(var(--pa-rgb-accent-600)/.16)}.reply-ai-draft-note{align-items:flex-start;gap:var(--pa-space-3);border:1px solid rgb(var(--pa-rgb-accent-600)/.18);background:var(--pa-color-accent-50);padding:var(--pa-space-3);border-radius:14px;display:flex}.reply-ai-draft-note>span{background:var(--pa-color-white);min-width:38px;height:30px;color:var(--accent);font-family:var(--pa-font-mono);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);box-shadow:0 0 0 1px rgb(var(--pa-rgb-accent-600)/.12);border-radius:9px;flex:none;place-items:center;display:inline-grid}.reply-ai-draft-note>div{gap:var(--pa-space-1);display:grid}.reply-ai-draft-note strong{color:var(--pa-color-ink-900);font-size:var(--pa-text-ui-sm)}.reply-ai-draft-note p,.reply-ai-draft-note ul{color:var(--pa-color-ink-700);font-size:var(--pa-text-ui-sm);line-height:var(--pa-leading-body-tight);text-wrap:pretty;margin:0}.reply-ai-draft-note ul{padding-left:var(--pa-space-4)}.operator-resolution-wait{align-items:flex-start;gap:var(--pa-space-2-5);margin:var(--pa-space-3) 0 0;border-radius:var(--pa-radius-sm);background:var(--pa-color-success-bg);padding:var(--pa-space-3);color:var(--pa-color-success-text);display:flex}.operator-resolution-wait>span:first-child{background:var(--pa-color-white);width:28px;height:28px;font-weight:var(--pa-font-weight-bold);border-radius:50%;flex:none;place-items:center;display:inline-grid}.operator-resolution-wait>span:last-child{gap:var(--pa-space-1);line-height:var(--pa-leading-body-tight);text-wrap:pretty;display:grid}.public-case-editor{gap:var(--pa-space-4);margin-top:var(--pa-space-5);border:1px solid var(--pa-color-border);border-radius:var(--pa-radius-md);background:var(--pa-color-white);padding:var(--pa-space-5);display:grid}.public-case-editor-head{justify-content:space-between;align-items:flex-start;gap:var(--pa-space-4);display:flex}.public-case-editor-head>div{gap:var(--pa-space-1);max-width:720px;display:grid}.public-case-editor-head span{color:var(--pa-color-accent-700);font-size:var(--pa-text-xs);font-weight:var(--pa-font-weight-bold);letter-spacing:.08em;text-transform:uppercase}.public-case-editor h3,.public-case-editor p{margin:0}.public-case-editor-actions button,.public-case-editor-head button{border:1px solid var(--pa-color-accent-700);border-radius:var(--pa-radius-sm);background:var(--pa-color-accent-700);min-height:44px;padding:0 var(--pa-space-4);color:var(--pa-color-white);font:inherit;font-weight:var(--pa-font-weight-bold);cursor:pointer}.public-case-editor button:disabled{cursor:not-allowed;opacity:.5}.public-case-editor-checks,.public-case-editor-form,.public-case-editor-form label{gap:var(--pa-space-2);display:grid}.public-case-editor-form{gap:var(--pa-space-4)}.public-case-editor-form label{color:var(--pa-color-ink-800);font-weight:var(--pa-font-weight-bold)}.public-case-editor-form input:not([type=checkbox]),.public-case-editor-form select,.public-case-editor-form textarea{border:1px solid var(--pa-color-border-strong);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);width:100%;padding:var(--pa-space-3);color:var(--pa-color-ink-900);font:inherit;font-weight:var(--pa-font-weight-regular)}.public-case-editor-form textarea{resize:vertical}.public-case-editor-summaries{gap:var(--pa-space-3);grid-template-columns:repeat(3,minmax(0,1fr));display:grid}.public-case-editor-precision{max-width:360px}.public-case-editor-checks label{align-items:flex-start;gap:var(--pa-space-2);font-weight:var(--pa-font-weight-regular);line-height:var(--pa-leading-body-tight);display:flex}.public-case-editor-checks input{flex:none;width:20px;height:20px}.public-case-editor-actions{gap:var(--pa-space-2);flex-wrap:wrap;display:flex}.public-case-editor-actions button:nth-child(n+2){border-color:var(--pa-color-border-strong);background:var(--pa-color-white);color:var(--pa-color-ink-800)}.public-case-editor-feedback,.public-case-editor-gate{border-radius:var(--pa-radius-sm);background:var(--pa-color-warning-bg);padding:var(--pa-space-3);color:var(--pa-color-warning-text)}.public-case-editor-link{width:fit-content;color:var(--pa-color-accent-700);font-weight:var(--pa-font-weight-bold)}@media (max-width:760px){.agency-address-tools{grid-template-columns:1fr}.agency-address-tools .secondary-action,.agency-recipient-dismiss{width:100%}.public-case-editor-actions,.public-case-editor-head{display:grid}.public-case-editor-summaries{grid-template-columns:1fr}.public-case-editor-actions button,.public-case-editor-head button{width:100%}}@media (prefers-reduced-motion:reduce){.agency-autosave-status button,.agency-recipient-dismiss{transition:none}.agency-autosave-status button:active:not(:disabled),.agency-recipient-dismiss:active:not(:disabled){transform:none}}.appeal-delete-block{gap:var(--pa-space-3);margin-top:var(--pa-space-5);border:1px solid rgb(var(--pa-rgb-danger)/.24);border-radius:var(--pa-radius-md);background:var(--pa-color-status-attention-bg);padding:var(--pa-space-5);display:grid}.appeal-delete-block h4{color:var(--pa-color-ink-900);font-size:var(--pa-text-base);line-height:var(--pa-leading-compact);margin:0}.appeal-delete-block p{margin:var(--pa-space-1) 0 0;color:var(--pa-color-ink-700);line-height:var(--pa-leading-body-tight)}.appeal-delete-block>button.action-button-danger{border:1px solid rgb(var(--pa-rgb-danger)/.3);border-radius:var(--pa-radius-sm);background:var(--pa-color-white);padding:var(--pa-space-2) var(--pa-space-4);color:var(--pa-color-danger-strong);font-weight:var(--pa-font-weight-strong);justify-self:start}.appeal-delete-block textarea{width:100%;margin-top:var(--pa-space-1);border:1px solid var(--pa-color-edge-strong);border-radius:var(--pa-radius-sm);padding:var(--pa-space-2);font:inherit}.appeal-delete-status,.bin-empty{color:var(--pa-color-ink-700);margin:0}.bin-list{gap:var(--pa-space-3);margin:var(--pa-space-3) 0 0;padding:0;list-style:none;display:grid}.bin-item{gap:var(--pa-space-2);border:1px solid var(--pa-color-border);border-radius:var(--pa-radius-md);background:var(--pa-color-white);padding:var(--pa-space-4);display:grid}.bin-item-main{gap:var(--pa-space-1);display:grid}.bin-item-number{color:var(--pa-color-ink-500);font-size:var(--pa-text-sm)}.bin-item-title{color:var(--pa-color-ink-900);font-weight:var(--pa-font-weight-strong)}.bin-item-meta{gap:var(--pa-space-4);flex-wrap:wrap;margin:0;display:flex}.bin-item-meta dt{color:var(--pa-color-ink-500);font-size:var(--pa-text-sm)}.bin-item-meta dd{color:var(--pa-color-ink-900);margin:0}.bin-item button{justify-self:start}.email-plus-nav-link{align-items:center;gap:var(--pa-space-1);padding:var(--pa-space-2) var(--pa-space-3);border:1px solid var(--pa-color-border);border-radius:var(--pa-radius-md);color:var(--pa-color-text);font-weight:600;text-decoration:none;display:inline-flex}.email-plus-nav-link:hover{border-color:var(--local-accent);color:var(--local-accent)}.email-plus-layout{gap:var(--pa-space-4);grid-template-columns:minmax(0,22rem) minmax(0,1fr);align-items:start;display:grid}.email-plus-list ul,.email-plus-messages{gap:var(--pa-space-2);margin:0;padding:0;list-style:none;display:grid}.email-plus-list a{gap:var(--pa-space-1);padding:var(--pa-space-3);border:1px solid var(--pa-color-border);border-radius:var(--pa-radius-md);color:inherit;text-decoration:none;display:grid}.email-plus-list a[aria-current=true]{border-color:var(--local-accent);box-shadow:inset 3px 0 0 var(--local-accent)}.email-plus-messages li{gap:var(--pa-space-1);padding:var(--pa-space-3);border:1px solid var(--pa-color-border);border-radius:var(--pa-radius-md);display:grid}.email-plus-messages li[data-direction=inbound]{background:var(--pa-color-surface-muted)}.email-plus-messages pre{white-space:pre-wrap;overflow-wrap:anywhere;font:inherit;margin:0}@media (max-width:60rem){.email-plus-layout{grid-template-columns:minmax(0,1fr)}}.email-plus-thread header{gap:var(--pa-space-2);padding:var(--pa-space-3);border:1px solid var(--pa-color-border);border-radius:var(--pa-radius-md);margin-bottom:var(--pa-space-3);display:grid}.email-plus-thread header h2{margin:0}.email-plus-thread dl{gap:var(--pa-space-2);grid-template-columns:repeat(auto-fit,minmax(14rem,1fr));margin:0;display:grid}.email-plus-thread dt{color:var(--pa-color-text-muted);font-size:.85em}.email-plus-thread dd{margin:0}.email-plus-messages li header{align-items:center;gap:var(--pa-space-2);border:0;flex-wrap:wrap;margin-bottom:0;padding:0;display:flex}.email-plus-messages li p{margin:0}.email-plus-search form{align-items:center;gap:var(--pa-space-2);flex-wrap:wrap;display:flex}.email-plus-search input{padding:var(--pa-space-2) var(--pa-space-3);border:1px solid var(--pa-color-border);border-radius:var(--pa-radius-md);flex:18rem}.email-plus-search button{padding:var(--pa-space-2) var(--pa-space-4);border:1px solid var(--local-accent);border-radius:var(--pa-radius-md);background:var(--local-accent);color:var(--pa-color-white);cursor:pointer;font-weight:600}.email-plus-quarantine table{border-collapse:collapse;width:100%}.email-plus-quarantine td,.email-plus-quarantine th{padding:var(--pa-space-2) var(--pa-space-3);border-bottom:1px solid var(--pa-color-border);text-align:left;vertical-align:top}@property --tw-rotate-x{syntax:"*";inherits:false}@property --tw-rotate-y{syntax:"*";inherits:false}@property --tw-rotate-z{syntax:"*";inherits:false}@property --tw-skew-x{syntax:"*";inherits:false}@property --tw-skew-y{syntax:"*";inherits:false}@property --tw-ordinal{syntax:"*";inherits:false}@property --tw-slashed-zero{syntax:"*";inherits:false}@property --tw-numeric-figure{syntax:"*";inherits:false}@property --tw-numeric-spacing{syntax:"*";inherits:false}@property --tw-numeric-fraction{syntax:"*";inherits:false}@property --tw-blur{syntax:"*";inherits:false}@property --tw-brightness{syntax:"*";inherits:false}@property --tw-contrast{syntax:"*";inherits:false}@property --tw-grayscale{syntax:"*";inherits:false}@property --tw-hue-rotate{syntax:"*";inherits:false}@property --tw-invert{syntax:"*";inherits:false}@property --tw-opacity{syntax:"*";inherits:false}@property --tw-saturate{syntax:"*";inherits:false}@property --tw-sepia{syntax:"*";inherits:false}@property --tw-drop-shadow{syntax:"*";inherits:false}@property --tw-drop-shadow-color{syntax:"*";inherits:false}@property --tw-drop-shadow-alpha{syntax:"<percentage>";inherits:false;initial-value:100%}@property --tw-drop-shadow-size{syntax:"*";inherits:false}